09 May'24
10 May'24
1 room, 2 guests
THE ZURI WHITE SANDS GOA RESORT & CASINO
Fatrade, Goa | Thu, 09 May - Fri, 10 May | 1 Room, 2 Adults
₹0
/ night + ₹4,207 taxes & fees
AI generated highlights from recent guest reviews
Cancellation till check-in available
With ClearChoice Max powered by Cleartrip
Free breakfast on select plans
Some plans include free breakfast
Swimming Pool
Housekeeping services
Laundry
Parking
Doctor on call available
Air conditioning
Check-in: After 02:00 PM, Check-out: 11:00 AM
Cancellation till check-in available, with ClearChoice Max
Unmarried couples allowed
+ ₹4,207 taxes & fees
/ night
₹0
No cost EMI from ₹7,499
Breakfast included
Cleartrip's ratings are determined using a proprietary algorithm, reflecting recent real-world guest experiences.
5
150
4
60
3
20
2
10
1
9
4.1
3.6
4.7
4.0
3.4
AI generated summary from recent guest reviews
The location of the hotel is highly praised for its beautiful and scenic views, with direct access to a clean and less crowded beach, making it perfect for a peaceful and relaxing vacation. It is also conveniently located with easy access to public transportation, nearby restaurants, attractions, and overall safety. The highlight of the location is the private beach and its central location.
Private Beach
Scenic Views
Public Transportation
Location
The hotel offers a wide variety of delicious food options, with standout features including an Italian restaurant near the pool and a buffet breakfast and dinner at Waterfalls Cafe. Dietary accommodations, such as vegan and vegetarian options, are well met.
Amazing Food
Vegan and Vegetarian
Guests generally find the rooms spacious and clean, with basic amenities provided. Some rooms offer pleasant views of the garden. However, there are suggestions for improvement in terms of acoustic insulation and air conditioning.
Room Cleanliness
Spacious Rooms
Room View
Air Conditioning
Overall, the hotel staff is attentive, friendly, and helpful, with a few exceptions of slow response and lack of friendliness. Special mentions for specific staff members. Reception staff and beach waiter received criticism for not being helpful and being rude, respectively.
Attentive Staff
Prompt Service
Guests have praised the range of amenities provided by the hotel, including pools, wellness facilities, and business services. However, some amenities, such as the pool and wifi, need improvement. Overall, the amenities enhance the guest experience, but there is room for improvement.
Wellness Facilities
Pool
Wi-Fi
Overall, guests found the hotel to offer good value for money with its beautiful location, spacious rooms, and delicious food. However, some areas like the check-in experience and food quality can be improved.
Beautiful Location
Spacious Rooms
Check-in
Food Quality
·
robsG6397UX on May 07, 2024
So I will start with the positives. We stayed there for 5 nights after completing the golden triangle, starting with the positives the hotel facilities including the swimming pool and gardens were kept very clean. We also enjoyed the included breakfast there which had quite a good selection. The staff by the pool were excellent and the price of drinks was reasonable, we also had lunch there a couple of times, again the food was great. We did not eat at the restaurants there so cannot comment, we visited when it was low season so there were not many guests and we just prepared to eat outside the hotel. Do be aware, there is not really much around and because the hotel was quite quiet we did not notice any activities to keep you occupied throughout the day. For the price we paid I don’t think you could expect much more from that we got. What I will say is this hotel is certainly not a 5 star establishment, really it comes down to their approach to service, we found the reception staff to be quite frustrating. One one occasion we rang reception at 3.00pm as our room had not been cleaned since checkin, we rang once, they said they would send someone, we rang twice they said they would send someone, we rang a third time and finally 90 minutes later housekeeping was there, the hotel was empty, so either they were understaffed, incompetent or the receptionists were just trying to wind us up, no opportunity just sloppy service. The biggest annoyance was the check out procedure, the night before we already paid the bill, they said they then needed to do a ‘room check’ a bit like you are a 10 year old child and they need to make sure you were not naughty. I told them about what was consumed from the mini bar, but still they had to check. 30 minutes this whole procedure took. We just dealt with this because we were up at 04.45am the next morning and really did not need any more inconvenience. As we checked out in the morning they wanted to do another room check! I explained that we already had one, and the bill was settled, I showed them the invoice and assured them nothing was consumed, they still insisted on their room check despite my taxi waiting. Guys you are a ‘5’ star hotel, if a customer tells you they have not had a bag of crisps from your minibar, just believe them! You did a room check the night before literally 8 hours before! I have never experience this EVER in a hotel. We also had instances of just waiting for staff, they were quite blunt at times, again at reception. We asked to play pool, we knew it was chargeable there was a sign on the table - we go to reception and ask the lady, she says yes, it’s chargeable though. Just the way things are phrased makes you feel like you are an inconvenience, how about saying ‘no problem sir, we would be happy to sort that out for you, can I just let you know this is chargeable, is that ok? There were other examples but the check out procedure and the time it took them to deal with issues was definitely the biggest issues, this is why it is not a 5 star hotel. Despite those annoyances it was good value, the facilities were clean, food was good, just don’t go thinking you have got an amazing deal on a 5 star hotel, it is more 4 star mixed with quite a poor reception team. The rest of the staff were excellent.
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sanket m on May 06, 2024
Had a pleasant stay at this resort. Everything was upto the mark. The proximity to the beach made our stay more exciting.
·
Sam9422 on May 06, 2024
Excellent service, amazing property. The food was also very delicious! The service and the guest check in experience was also great. The pool is quite big and the property has a great beach attached to it. Location and price it was worth it. Definetely a worth stay!
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Kishankaila8006 on May 05, 2024
Hotel was one of the best experiences and best stay we had in south Goa for 3 nights . Food was extremely good and all the hotel staff including front desk Mr Kuldeep was so great to handle our flowless check in and check out and even all house keeping staff and resturant staff were very friendly. Over all I recommend if you travelling with kids it’s best place to stay
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sunil g on May 05, 2024
Thank you for making my stay a pleasant one.. We had come with a conference group special thanks to Prapti from the front desk who assured that we enjoyed our stay we will definitely visit again..........................................
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No cost EMI - Pay in 3 interest free EMIs with 5 major banks
500.0 sq.ft
Air conditioning
Attached bathroom
Room Service
Shower
TV
Breakfast
Cancellation policy
Non-refundable
Fully-refundable
/ night
by
+ ₹4,207 taxes & fees
/ night
₹0
No cost EMI from ₹7,499
Cancellation policy
Non-refundable
Free cancellation
/ night
by
+ 1 other inclusions
+ ₹5,248 taxes & fees
/ night
₹0
No cost EMI from ₹9,616