19 May'24
20 May'24
1 room, 2 guests
Element Boston Seaport District
Massachusetts | Sun, 19 May - Mon, 20 May | 1 Room, 2 Adults
₹0
₹28,250
/ night + ₹5,647 taxes & fees
Element Boston Seaport District
3-star Hotel · Boston
4.5/5
(426 reviews)
Cancellation till check-in available
With ClearChoice Max powered by Cleartrip
Great location
Good beach nearby
Free breakfast on select plans
Some plans include free breakfast
Amenities
24-hour front desk
Swimming Pool
Lift/ Elevator
Gym
Newspaper
Smoke-free property
Property rules
Check-in: After 03:00 PM, Check-out: 12:00 PM
Cancellation till check-in available, with ClearChoice Max
About property
Boston Convention and Exhibition Center - 0.2 km / 0.1 mi
Leader Bank Pavilion - 1.1 km / 0.7 mi
Seaport World Trade Center - 1.1 km / 0.7 mi
Boston Design Center - 1.3 km / 0.8 mi
Flynn Cruiseport Boston - 1.4 km / 0.9 mi
Institute of Contemporary Art - 1.5 km / 0.9 mi
Boston Children's Museum - 1.5 km / 0.9 mi
Boston Tea Party Ship - 1.5 km / 1 mi
Rowes Wharf - 2.1 km / 1.3 mi
Boston Harbor - 2.2 km / 1.4 mi
Boston Opera House - 2.4 km / 1.5 mi
Old State House - 2.5 km / 1.5 mi
Long Wharf - 2.5 km / 1.6 mi
New England Aquarium - 2.5 km / 1.6 mi
Emerson College - 2.6 km / 1.6 mi
The nearest airports are:
Boston, MA (BNH-Boston Harbor Seaplane Base) - 5.7 km / 3.5 mi
Logan International Airport (BOS) - 5.7 km / 3.6 mi
Norwood, MA (OWD-Norwood Memorial) - 43.6 km / 27.1 mi
Bedford, MA (BED-Laurence G. Hanscom Field) - 38.6 km / 24 mi
Beverly, MA (BVY-Beverly Municipal) - 39.3 km / 24.4 mi
The preferred airport for Element Boston Seaport District is Logan International Airport (BOS).
Amenities: Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access and wedding services.Business Amenities: Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Boston? This hotel has 429 square feet (40 square meters) of space consisting of conference space and 2 meeting rooms.Dining: You can enjoy a meal at the restaurant serving the guests of Element Boston Seaport District, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. A complimentary on-the-go breakfast is served daily from 4:00 AM to 1:00 PM.
See all 84 photos
₹28,250
+ ₹5,647 taxes & fees
/ night
₹0
No cost EMI from ₹11,299
Breakfast included
Location
Boston, Massachusetts, 02210
Ratings & reviews
4.5/5
(426 reviews)
5
252
4
115
3
35
2
12
1
12
Location
Rooms
Service
Value
Hygiene
Outstanding Service
5/5
·
459margeh on May 15, 2024
I am writing this review to recognize the outstanding service Veronica provided me during my 4-day stay. Veronica works in food service. Each morning she greeted me and others with a welcoming smile. She provided me with gluten free toast each morning with an attitude of service, rather than bother. She was attentive to clearing dishes and cleaning the tables — always with an air of happiness. She is a great ambassador for Elements.
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Senior staff treats guests with indifference and disrespect
1/5
·
Robyn P on May 15, 2024
I stayed at The Element Boston Seaport from March 20 - 25, 2024 during PAX East, which was a return stay for me. I'll say at the outset that the hotel is comfortable to stay in and has an incredible location. My problems all stem from a completely bungled series of billing errors and a callously indifferent staff that refuses to admit error and tries to pin blame on guests. When I checked in, a hold was placed on my card for the room fees as well as an amount for incidentals. In the morning of the last day of a five-day stay, an amount equal to the fee for two night was actually charged to my card. Then I started getting "card declined" alerts from my provider. Frantic something had gone wrong, I curtailed spending and started trying to figure out what was wrong. I also checked with the Element's desk to see why they only charged a partial amount and was assured that the balance was still on hold and all was okay. I checked out the next day with no problem. Four days later, I received an email from the Element's (and the next-door Aloft's) general account, Mr. Bender, saying that I hadn't paid my bill and requesting payment. After checking with my card provider, within a couple of hours I had replied that it was confirmed that the hotel still had more than the outstanding balance on hold and was not trying to capture those funds, but was trying to run a new charge. It took six days for Mr. Bender to respond, during which I sent follow-up emails with updates and the details from my card provider on how to cancel the old charge and what was needed from the hotel. I tried to leave voicemail as well. When we spoke, his reply was that he was sorry I received sub-optimal service and that in order to fix things, *I* should do the work to follow up with my card provider. He did at least provide the needed letter, where the hotel never admitted mistakes and took a magnanimous tone about generously releasing the hold. Since the hold amount was for more than the balance, during this whole time, they were also holding on to money that belonged to me. While waiting for his reply, I had also contacted Marriott's corporate offices, trying to find someone who might care about how poorly I had been treated. In this pursuit, I also exchanged email with the Element's front desk manager. I let it be known that I would like to speak to the general manger and received a reply after their investigation that simply parroted back to me all the information I had given Mr. Bender. I renewed a request to speak to the Element's general manager as well as pointed out that I didn't know how the hotel intended to proceed once my card provider fixed the current mess. There was also an exchange with the Element's (and Aloft's) Dual Property Director of Room Operations in response to a satisfaction survey where I was blamed for all problems due to the card I used for payment, which the Element accepted at the time of reservation. My last contact with the Element was the email to the front desk manager on April 7. I heard absolutely nothing until May 8, when I once again received email from Mr. Bender requesting payment. In it, he mentions the general manger getting in contact with me with me not responding, except I never received either a phone call or email from them. I never received a reply as to how the hotel was going to proceed once the mess from their first billing attempt was cleaned up. Overall, no one at the hotel spent any effort in determining the problem and left it to me to fix, nor have they ever admitted any error, even though they did manage a partial payment. And of course, in all the time they've been ignoring me, the card I used started showing fraudulent charges in Boston, forcing me to cancel it. I have no problem paying my bill once the card account is straightened out if they have someone competent enough to run the charge properly. (I dearly wish they could have managed that in March.) However. I did ask to speak to the general manager again in hopes that someone in this "hospitality" business might give a damn about how very poorly I have been treated throughout this stupid saga. I have been alarmed by card declined messages, accused of not paying my bill while they were holding my money, left to investigate and find a solution on my own, told it was my fault for using the card they accepted as payment, and offered hollow apologies when not being ignored. Finally, I noticed that Mr. Bender copied several Marriott executives in his email to me and I happily included them in my reply, which was sent immediately after I read his. Maybe they'll care about the bungling. Not surprisingly, all of that was six days ago and - you guessed it - I've heard nothing from Mr. Bender, the Element management, or Marriott corporate.
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Amazing Staff
5/5
·
Tiffany B on May 13, 2024
Lovely hotel, great amenities and amazing staff. Khadijah was particularly helpful and saved me from a hair emergency when my extensions fell out right before a business meeting. Sincerely appreciated that she (and the whole front desk team) went above and beyond!
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Outstanding Stay with Exceptional Service: Element Boston Seaport District Delivers!
5/5
·
H1585IZdavids on May 11, 2024
Stayed at Element Boston Seaport District and it was fantastic! It was my first time here, but definitely not the last. Loved the sustainability theme throughout the hotel. The staff, especially Adanna at the front desk, were super friendly and professional. She went above and beyond to solve a room issue promptly and had a great sense of humor. Also, shoutout to her for being so helpful to other guests too. A+ service! The daily breakfast had a good variety, including hot options that changed daily. And having coffee and tea available all day was a nice touch. The location near the airport and the easy access to the airport bus were super convenient, especially for someone like me without a car. Plus, having a Bluebikes dock nearby made exploring the city a breeze. Can’t wait to come back!
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Great hotel.
5/5
·
Agustin S on May 03, 2024
The room was very clean and comfortable. I love your gym. Also the ladie name adanna from the front desk was very helpful.
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Studio Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)
384.0 sq.ft
Smoking policy – non-smoking available
TV
Heating
Air conditioning
Refrigerator
+ 15 more
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Free cancellation
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+ ₹2,379
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+ 1 other inclusions
₹28,250
+ ₹5,647 taxes & fees
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No cost EMI from ₹11,299
Studio Suite, 1 King Bed
384.0 sq.ft
Smoking policy – non-smoking available
TV
Heating
Air conditioning
Refrigerator
+ 14 more
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Free cancellation
till check-in
+ ₹2,379
/ night
by
+ 1 other inclusions
₹28,250
+ ₹5,647 taxes & fees
/ night
₹0
No cost EMI from ₹11,299