What payment options does Cleartrip have?
We accept the following modes of payment:
  1. Domestic and international credit cards
  2. Select debit cards issued by following banks:
    • ABN Amro
    • Andhra Bank
    • Axis Bank
    • Barclays
    • Canara Bank
    • CitiBank
    • City Union Bank
    • Corporation Bank
    • Cosmos Coop Bank Visa cards
    • Deutsche Bank
    • GE Countrywide
    • HDFC
    • ICICI Bank
    • Indian Overseas Bank
    • Karur Vyasa Bank
    • Kotak bank
    • Standard Chartered
    • SBI ATM-cum-DEBIT Card
    • State Bank of India
    • Syndicate Bank
    • Union Bank of India
    • United Bank of India
  3. Select cash cards (currently ItzCash only, but we’re working on the rest)
  4. A host of netbanking/direct debit payments:
    • AXIS Bank
    • Allahabad Bank
    • Bank of Bahrain & Kuwait
    • Bank of Baroda Corporate NetBanking
    • Bank of Baroda Retail NetBanking
    • Bank Of India
    • Bank of Maharastra
    • Citi Bank
    • Central Bank of India
    • City Union Bank
    • Corporation Bank
    • Deutsche Bank
    • Federal Bank
    • HDFC Bank
    • ICICI Bank
    • IDBI Bank
    • Indian Overseas Bank
    • IndusInd Bank
    • Indian Bank
    • Indian Overseas Bank
    • IndusInd Bank
    • Karnataka Bank
    • Karur Vysya Bank
    • Kotak Bank
    • Lakshmi Vilas Bank
    • Oriental Bank of Commerce
    • Punjab National Bank Retail NetBanking
    • Punjab National Bank Corporate NetBanking
    • South Indian Bank
    • State Bank of Bikaner & Jaipur
    • State Bank of Hyderabad
    • State Bank of India
    • State Bank of Indore
    • State Bank of Mysore
    • State Bank of Travancore
    • Tamilnad Mercantile Bank
    • Union Bank of India
    • Vijaya Bank
    • YES Bank
Sorry, but no cash, cheques, or money orders, and definitely no coins.
Is my credit card information safe on your site?
Yes. Cleartrip.com uses thawte SSL Certificates, which is an assurance that it follows the best security practices adopted by major online vendors. Any information you enter when transacting with Cleartrip.com is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties.
What’s the Card Verification Number (CVV) on my credit card?
The CVV is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is, in fact, in your possession.
Where is the Card Verification Number (CVV) located on my credit card?
For Visa/MasterCard: Your CVV is the three–digit code after the last four digits of your credit card number on the back of the card within the signature field.

For American Express: Your CVV is the four–digit number on the front right–hand side of the card above the card number.

Under what name will my transaction appear on my credit card statement?
We’re Cleartrip, remember? No obscure company name is going to appear on your statement. Your purchase will be charged under Cleartrip Travel Services Pvt. Ltd.
What is Verified by Visa or VBV?
Verified by Visa or VBV is a product offered by Visa in conjunction with the bank that’s issued your card. VBV uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. VBV is available for most Visa cards from participating financial institutions.
How does VBV help me?
VBV provides an extra level of protection for online shopping and helps to prevent unauthorized online use before it can happens.
How do I know whether or not my bank has a VBV facility?
You can ask the help desk or Call Center of the card issuing bank and confirm whether or not your card offers the VBV facility.
How does VBV work?
VBV protects your existing Visa card with a password that’s been created by you and provides the added assurance that only you can use your Visa card online. For more details on VBV, please click here.
What is MasterCard SecureCode?
MasterCard Secure Code is a unique service that uses a private code to help protect your card against unauthorized use when you shop at participating online merchants.
How does MasterCard Secure Code work?
MasterCardSecure Code (The MasterCard Secure Code Program) is a comparable security facility to VBV. For more details click here.

Netbanking Payments

What is ‘Pay by Net Banking’ all about?
‘Pay by Net Banking’ is a mode of payment that allows you to pay for the services offered at Cleartrip by direct debit from your bank account.
Can I use this option?
If you have a bank account with which you can make online transactions, then yes, you can definitely use the ‘Pay by Net Banking’ option at Cleartrip.
If I pay by net banking, how long will it take for my account to be debited?
After a successful transaction, your account will get debited immediately.
I don’t know my net banking password. What should I do?
Just contact your bank’s helpdesk and they will retrieve your net banking password for you.
How can I make the payment using the ‘Pay by Net Banking’ option provided by ICICI?
You need to be an ICICI bank account holder for this. Just follow these easy steps:
  1. On the payment page, select ‘Pay by Net Banking’, select ‘ICICI’ and hit ‘Continue’.
  2. You will be redirected to ICICI’s Infinity page. Enter your login ID and password to log on.
  3. On the next page, verify the payee details and the amount to be paid. Select the account to be debited.
  4. Enter your login ID and the transaction password. Hit ‘Pay’.
  5. If the payment has been successful, you will be shown your payment reference number. Do note it down. Then hit ‘OK’ and you’ll be redirected to Cleartrip’s Thank You page
...and your booking’s done.

Didn’t really understand? We have more help with pictures over here

How can I make the payment using the ‘Pay by Net Banking’ facility provided by HDFC?
You need to be an HDFC bank account holder for this. Just follow these easy steps:
  1. On the payment page, select ‘Pay by Net Banking’, select ‘HDFC’ and hit ‘Continue’.
  2. You will be redirected to HDFC’s net banking page. Enter your login ID and password to log on.
  3. On the next page, verify the payee details and the amount to be paid.
  4. Select the account to be debited. Hit ‘Continue’.
  5. If the payment has been successful, you will be shown your payment reference number. Do note it down. Then hit ‘OK’ and you’ll be redirected to Cleartrip’s Thank You page
...your booking’s done. Thank you.

Didn’t really understand? We have more help with pictures over here

How do I pay using Citi Bank Netbanking (or debit card)?
  1. On the payment step, select “Pay by Netbanking”, select Citi, and hit the “Continue” button.
  2. You’ll be taken to Citi Bank’s netbanking signin page, where you’ll have to enter your debit card number, debit card expiry year + month, and IPIN.
  3. After successfully signing in, the booking amount will be immediately debited from your account. Hit the "Continue" button to complete the tranaction.
  4. You’ll be redirected back to Cleartrip’s website after successfully completing the payment, where we’ll confirm the booking and send you packing on that trip!

Didn’t really understand? We have more help with pictures over here

While I was paying by net banking, my ‘session expired’. Say what?
Here’s what happened – your session expired due to security reasons. This happens, simply, when you take too long to make the direct debit payment and don’t manage it in the specified amount of time. Go back to the Cleartrip home page and start over. We know it’s annoying, but it’s all for security.
I made a successful payment by net banking but the system says that the ‘verification has failed’. Now what?
To make a successful booking, your payment transaction has to get verified successfully at your bank’s direct debit gateway. The verification can fail because of various reasons. If you made a successful payment but the verification failed, don’t sweat. The amount debited from your account will get credited back within 7 working days.
Why do I see a debit by BillDesk in my account statement when I pay by Netbanking on Cleartrip?
Don’t panic – that’s us. BillDesk is a company which provides various payment services to other companies. We’ve partnered with BillDesk to enable a host of Netbanking payment options for our customers. They debit your account on our behalf when you make a payment at Cleartrip.
I cancelled a booking which was made using ‘Pay by Net Banking’ option. How will I get my money back and when?
The account that you used for payment will get credited with the refund amount within 7 working days.

Cash Cards

What is a ‘Cash Card’?
Go to a shop, pay cash, get plastic, use it online. Enough said.
Which Cash Cards can I use at Cleartrip?
Only ItzCash right now. We're working on getting the others on board as well.
Which products can I book through a Cash Card?
Only flights & trains, not hotels. Bummer – we know, and we're working on it.
Any transaction or processing fee if I pay through a Cash Card?
Not for booking flights. For trains – 1.5% over and above the ticket cost and Cleartrip charges. You will be shown the ticket cost & the transaction fee separately during the booking process.
How does it work?
You need to have a valid cash card to be able to pay through one. Follow these steps:
  1. On the payment page, select ‘Pay by Cash Card’, select your cash card issuer, and hit ‘Continue’.
  2. You will be redirected to your cash card’s authentication page. Enter your card number (or login ID) and PIN (or password).
  3. On the next page, verify the payee details and the amount to be paid and hit ‘Continue’.
  4. You’ll be redirected to Cleartrip where we’ll process your booking.
How long do refunds take?
Usually 1 or 2 working days.

Equated Monthly Installment (EMI)

What is a ‘EMI’?
So, how do I pay using this new payment option – EMI?
Which credit cards can I use?
What are the tenure options or over how many months can I make my payment?
Do I need to pay interest on this payment?
Will the credit limit on my credit card reduce?
Will I get reward points on this payment?
By what name will the payments appear in my monthly statements?
What happens if I close the credit card account in the middle of my tenure?
Can I prepay the remaining amount in the middle of my tenure?
What if I cancel my ticket in the middle of my tenure?
If the ticket is eligible for a refund, the EMI is cancelled and the paid amount is reversed to the card account. Please note that the Cleartrip processing charges will not be refunded and payment is subject to the cancellation charges as given in the flight booking policy.
Are all bookings eligible for payment by EMI?
If I book multiple tickets on EMI and cancel 1 ticket, what would happen?
If I cancel all the tickets I have booked, what would happen?