For instance, if you searching for train between New Delhi Railway Station and Mumbai Central, we will show you only the trains that running between these two stations. On the other hand, IRCTC will show you all the trains running between Delhi and Mumbai.
In this case, to search for all the trains between Delhi and Mumbai on Cleartrip, you will need to select ‘Delhi –– All stations’ and ‘Mumbai –– All stations’ while searching.
You can choose to book a Tatkal quota ticket by selecting the checkbox next to the 'Tatkal' label on the search results page, under the 'Seats available' column. Please make sure you take note of the extra Tatkal charges that are displayed under the 'Fare' column.
For a more in-depth look at booking Tatkal tickets on Cleartrip, you can go through our train booking tour.
We recently made a change in our payment system to reject payments that skip the authentication step. If you happened to skip the additional authentication step you should see a ‘Payment Rejected’ error message after being directed back to Cleartrip. Click on the ‘Continue’ button and try with a fresh set of payment details.
For changing the boarding point after booking, customer can approach the nearest Railway Reservation Office with e–ticket print out and photo identity proof of one of the passenger traveling in the ticket at least 24 hours before the scheduled departure of train as per extent Railway rules.
Log in to your Cleartrip Account if you aren’t already signed in. Hit the 'Sign in' link on the top right corner of the page.
Fill in your username and password on the subsequent page. If you haven’t set a password for your Cleartrip Account yet, check your inbox for an email with the subject 'Activate your Cleartrip Account'. Open this email and follow the instructions within.
All your upcoming trips are listed towards the top of your account page. Pick the one you want to cancel and hit the Trip ID associated with it.
Hit 'Cancellations' on the trip details page to get started. Don’t worry this does not cancel your booking straight away.
Select the checkbox against any passenger you would like to cancel and hit 'Review Cancellation' when done. You can only cancel parts of the booking that haven’t expired.
Reconfirm the passengers you have selected and check the refund amount. Once you are convinced of your selection, hit 'Yes, cancel now'. There is a possibility that the refund amount will be unknown at this stage.
That’s it - you’re done. We will process your refund within 24 hours. Depending on your mode of payment and bank, this may take between 3 to 14 working days to show up on your account statement.
Once we receive the refund confirmation from IRCTC, we will refund the amount to your account. Please note that the IRCTC takes approximately 90 days to refund the amount in such cases.