Help & FAQ / International Flights

Booking with us

Can I search by entering a three–letter airport code instead of a city?
Yes, you can. For instance, search for Melbourne by typing MEL.
Why can’t I select ‘Outbound’ and ‘Return’ flights separately for international bookings?
Simply because booking ‘Outbound’ and ‘Return’ flights separately (one–way flights) works out to be a lot more expensive than a return fare. Therefore we do not offer this option for international flights at all.
Which different classes can be booked for international flights?
Just like for domestic flights, you can book Economy Class and Business Class for International flights too. A number of carriers also have First Class on some routes, which is a higher level than Business Class.
What is meant by a direct flight?
A direct flight is a point to point (city to city) flight that is either non-stop or has one or more intermediate stops, but with no change of aircraft. Changing aircrafts and terminals increases the duration of your journey. Direct non-stop flights are generally the shortest in duration followed by direct flights with stops.
And what’s an indirect flight?
An indirect flight is one where stopovers via intermediate cities are involved. Indirect flights involve change of aircraft and often a change of terminal. It is not permitted to break your journey in a transit city.
Uh–oh. Now, what’s a stopover?
A stopover is a stop you make at one or more cities during your trip, which involves a change of aircraft. Generally, the duration of a stopover is longer than 48 hours. For instance, you might want to stopover for a few days in Dubai, on your way to London.
What is code–share?
Code–share describes tickets sold by an airline for a flight operated by a partner airline. This is an arrangement between two or more airlines to use each other’s aircrafts. For instance, Continental flights from India to New York are operated by Virgin Atlantic.

Need more information? Got questions or concerns? Call (7 am to 11 pm - Indian time)

  • 1 800 22 5327 (toll free from MTNL/BSNL within India)
  • 1 800 270 1000 (toll free other networks within India)
  • +91 22 40554999 (standard STD / local charges apply)

What does a transit airport mean?
A transit airport is one where you land for a break in your journey. You may or may not change aircrafts at the transit airport but you will definitely not be able to leave the airport when you’re in transit. Your itinerary will give you the details about the duration of transit time.

Need more information? call our customer care chaps any time between 7 am and 11 pm Indian time at 1 800 22 5327 (toll free from MTNL/BSNL within India) or 1 800 270 1000 (toll free from other networks within India) or +91 22 40554999 (STD / local charges apply)

I’m taking a connecting flight. Will I need to change terminals?
In most cases, you will need to change terminals in order to board your connecting flight. Often the terminals are at quite some distance from each other and you’ll need to set aside some extra time to walk from one to another.

Do make it a point to enquire about your terminal as soon as you arrive, since gate numbers and terminals can change at the last moment.

Argh. In that case I’m worried that I won’t have enough time and miss my connecting flight.
If you’re concerned that you may not have enough time between your flights, please call our customer care chaps any time between 7 am and 11 pm Indian time at 1 800 22 5327 (toll free from MTNL/BSNL within India) or 1 800 270 1000 (toll free from other networks within India) or +91 22 40554999 (STD / local charges apply). They’ll tell you the duration of your transit and how long it will take you to go from one terminal to another. Don’t sweat, they’ll make sure that you feel comfortable with your connection.
Can I book international tickets for infants on Cleartrip?
Yes, you can book tickets for infants and Children on Cleartrip. However, we do not yet book tickets for unaccompanied minors. When booking international flights for infants, please keep these points in mind:
  • Every passenger requires a valid passport.
  • Infants and children must be accompanied by an adult at least 18 years old.
  • You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.
  • The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.
Can I book a seat on an international flight for an infant?
As a child under 2 years of age does not legally require a seat to fly, it’s really up to you to decide whether the infant should have a seat or no. Which is the reason why the cost of a ticket for an infant is different from the cost of a ticket for a child who is more than 2 years old (children over the age of 2, however, must have their own seat). To book a seat for an infant, please select child at the time of search and the cost will be provided.
What is the maximum number of seats that I can book?
You can book up to 9 travellers per booking.
What’s an e–ticket?
An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you within 48 hours of your booking. Simply print it out and bring it with you, along with your passport and valid visa to the airline counter, when checking–in for your flight.

Preparing to travel

We’ve compiled a handy international travel check–list for you. Here goes:
  • Passport: Your passport must be valid for at least 6 months from the outbound date of travel. All travellers must have individual passports including children and infants.
  • Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival. You may require travel insurance and a pre-determined amount of foreign currency to qualify for a visa to certain countries. Sri Lanka, Mauritius, Hong Kong, Indonesia and Thailand are the destinations that provide visas on arrival.
  • Transit Visa: Some countries require you to have a valid transit visa even if you’re not stopping enroute. For instance, Indian passport holders flying to Canada via any of the US airports will need to hold a valid US visa for transit. Entry and transit requirements are subject to change and you are advised to check the requirements prior to travel.
  • Foreign currency: Check the foreign currency requirements for the country you’re visiting. Sometimes there is a minimum requirement and in most cases one should be in possession of a credit card that can be used internationally.
  • Vaccination: The yellow fever vaccination is the only compulsory vaccination required when visiting countries in South America and Africa. This vaccination needs to be taken 10 days prior to entry in any of the yellow fever affected areas. On return to India, you’ll be asked to produce your yellow fever vaccination certification. If you don’t have one, you’ll be kept in quarantine for about 6 days. The four chief yellow fever vaccination centers are in Bangalore, Chennai, Delhi and Mumbai.

    Need more information? Please call our customer care chaps any time between 7 am and 11 pm Indian time at 1 800 22 5327 (toll free from MTNL/BSNL within India) or 1 800 270 1000 (toll free from other networks within India) or +91 22 40554999 (STD / local charges apply).

Special Requests

Can I book a special meal through Cleartrip?
You can place a request for your special in–flight meal on our site. However, please note that for some short haul flights, hot meals may not be served. Also, some airlines will charge separately for certain meals and alcoholic drinks. Generally, soft drinks, tea and coffee are included in the ticket cost.
Can I book a certain seat number through Cleartrip?
Please convey your seat preference to our customer service chaps. We’ll have to contact the airline directly before we can confirm your preferred seat. Bassinets seats for babies can be requested through the Cleartrip customer service centre too. There is often a high demand for a limited number of seats in bassinet locations, so book well in advance to avoid disappointment.
Can Cleartrip arrange for wheelchairs?
A wheelchair can be requested through the Cleartrip customer service centre. Some Airlines charge for the same and to be paid at the airport. Some airlines require a medical certification to be submitted prior to travel.

For all special requests, call our customer care chaps any time between 7 am and 11 pm Indian time at 1 800 22 5327 (toll free from MTNL/BSNL within India) or 1 800 270 1000 (toll free from other networks within India) or +91 22 40554999 (STD / local charges apply). All special requests are subject to confirmation from the airline.

Can I enter my frequent flyer number at the time of booking?
Yes, you can enter your frequent–flyer number at step 3 of your booking. However, please note that accruing miles/points on the flights you book is subject to confirmation from the airline. Some promotional fares do not qualify for frequent flyer miles/points.

After you’ve booked

How do I know my reservation was booked?
We’ll send you an email to confirm your flight booking.
When will my international booking be completed?
Your booking will be completed after you complete the 4 steps of the booking process successfully. Next step would be keep your passport details handy as our customer service chaps will be calling you for this information. Alternatively, you may call our customer care chaps any time between 7 am and 11 pm Indian time at 1-800-22-5327 / 1-800-270-1000 / +91-22-40554999 – within India and provide us with the details within 24 hours. This information is mandatory in order to ticket your booking.
Do I need to confirm my flight reservation before I fly?
No, confirmation of flight reservations is no longer required. Your ticket is a sufficient confirmation of your booking.
How do I get my e–ticket details?
We’ll send your e–ticket details to the email address you gave us when you made your reservation.
How do I get a boarding pass for an e–ticket?
You need to show your e–ticket confirmation email at the check–in counter. The airline representative will issue your boarding pass at that time.
Do I have to show my e–ticket confirmation email at the airline check–in counter?
Yes, you must carry the e–ticket confirmation e–mail with you. Some airports do not allow entry without a printout of your e–ticket, so be sure to carry one with you.
How much baggage can I carry?
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked–in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked–in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in.

Keep these pointers in mind:

  • Remember to find out checked–in and hand baggage allowances.
  • Don’t pack valuables in your checked–in baggage.
  • Carry medication, money and important documents in your hand baggage.
  • Most airport security regulations permit limited quantities of liquids, gels or pastes that must be carried in containers not exceeding 100ml. This includes medicines, shampoo, creams, hair gel, hair spray, suntan lotions, toothpaste, liquid or aerosol deodorants, perfumes, cosmetics, water and other drinks, soups and syrups etc.
    The containers must be carried in a separate clear plastic, zip–top or re–sealable bag.
    Some countries do not permit any liquids in your hand luggage.

To find out the baggage allowance of the airline you’re flying or more information about baggage, call our customer care chaps any time between 7 am and 11 pm Indian time at 1 800 22 5327 (toll free from MTNL/BSNL within India) or 1 800 270 1000 (toll free from other networks within India) or +91 22 40554999 (STD / local charges apply).

Cancellations & Refunds

How do I cancel a flight reservation?
Four easy steps after you hop on to your trips pages.
  1. Select the trip you want to cancel
  2. Click on the “Cancellations” link
  3. Select the passengers you want to cancel the reservation for
  4. Hit the “Make cancellations” button

We’ll send you a confirmation email telling you what to do next. For e–tickets, you just sit around waiting for the money to hit your bank. All cancellations incur a cancellation fee which will be deducted at the time of the refund. Please keep in mind, however, that most international fares do not refund on partially utilised tickets.

If you have more questions about the cancellation process, please call our customer care chaps any time between 7 am and 11 pm Indian time at 1 800 22 5327 (toll free from MTNL/BSNL within India) or 1 800 270 1000 (toll free from other networks within India) or +91 22 40554999 (STD / local charges apply).

What are the cancellation charges?
The cancellation charges depend on many factors, such as:
  1. Airline: Often, different airlines have different cancellation charges and policies.
  2. Sector: Some sectors have higher cancellation charges than others.
  3. Fare Structure: Some fares attract higher cancellation charges than others.
  4. Time of cancellation: Usually, the closer it is to the departure date, the higher the cancellation charges.

To understand the charges applicable to your reservation, check the fare rules mentioned on the booking page (in case you missed it then, you can always go back to your Cleartrip Account and check out your trips pages). Apart from the cancellation charges levied by the airline, Cleartrip charges a cancellation fee of Rs 250 per passenger per sector. If you cancel online, you’ll be charged Rs 200 as the cancellation fee per passenger per flight – just hop on to your trips pages.

If I need to cancel my flight, what’s the latest I can do this by?
With Cleartrip, you can cancel your flight no later than 48 hours before the time of departure. If it’s later than 48 hours, you need to contact the airline directly for cancellation.
How will I get my money back after a cancellation?
Cleartrip will credit the money back to the account you used when making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. Please remember that the cancellation charges will be deducted from the refund amount, before the refund is made.
How long does it take to process a refund?
We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for many refunds to be seen in the respective accounts.
I still haven’t received my refund. Help!
We’re extremely sorry for the goof up. Please mail us at customersupport@cleartrip.com. Someone will get back to you within 24 hours.

Amendments (Re–scheduling)

What is an amendment?
An amendment is a fancy word for a change in your travel plans. You can change the date, the time or the sector (or all three) of your travel. For example, if you’re booked on a flight from Mumbai to London, you could change your destination to Paris but will have to pay for the amendment. The tickets will be re– issued after you’ve made the payment and will be mailed to you in 24 hours.
How do I make changes to a flight reservation?
Got questions or concerns? Call (7 am to 11 pm - Indian time)
  • 1 800 22 5327 (toll free from MTNL/BSNL within India)
  • 1 800 270 1000 (toll free other networks within India)
  • +91 22 40554999 (standard STD / local charges apply)
and we’ll help you with the changes.
What does it cost to make an amendment?
All amendments come at a fee that varies from airline to airline. In addition to this fee, Cleartrip charges an amendment handling fee of Rs 250 per passenger per sector. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare and taxes applicable when the amendment is made.
How do I get my ticket(s) after an amendment?
We’ll email your amended tickets within 24 hours of making the change to the email address you used for the original booking.
Can I cancel my tickets after an amendment?
Yes, you can. However, you won’t be able to do it from your Cleartrip Account. You’ll have to call our customer care chaps to cancel the amended tickets. You’ll have to pay the cancellation charges. Hop on to Cleartrip’s Cancellation Policy for more details.

Destination information

Can Cleartrip help me on things to do and see during my trip?
Our customer care chaps would be happy to provide destination information to you on happenings, things to do, restaurants, places to visit and more during your trip.

Or you could just hop on to Small World

Can Cleartrip book a hotel for me?
Go to Cleartrip.com and search for International Hotels. We have over 70,000 properties in all price ranges to choose from. Alternately, you can call our customer care chaps and they will help you out.

At the Airport

Security at airports
  • Please allow yourself plenty of time to go through the airport security checks, as you may have to queue up, particularly at peak times.
  • All electronic items such as laptops and mobile/cell phones may be subject to additional screening.
  • Keep your boarding pass and passport within easy reach to show to the security staff.
  • Wear shoes that can be taken off and put back on relatively easily.
  • Limit the amount of jewellery or other metal objects that you wear.
  • Remove all metal objects prior to passing through the metal detectors.
Customs regulations
All resident Indians are permitted to bring back up to 200 cigarettes and up to 2 litres of alcohol. Also, you can carry goods worth Rs. 25,000 free per adult passenger and Rs 6000 per child below 10 years of age. If you’re travelling for less than 3 days, then this allowance drops to about Rs 12,000 per adult and Rs 3000 per child below 10 years of age. Importing a laptop computer over and above the free allowance by anyone over the age of 18 is also permitted.

These rules are subject to change and we would recommend that you use this as an indication only.

Travelling on long haul flights

While travelling on long-haul flights, it is advisable to:
  • Drink adequate fluids.
  • Avoid smoking and beverages which contain alcohol and/or caffeine, both before and during the flight.
  • Walk around the cabin and stand up in your seat area to stretch your arms and legs, whenever possible.
  • Wear loose–fitting, comfortable clothes and shoes.

Odds & Ends

Adjusting to a new country can take time and we’d like to help out. Call our customer care chaps and they’ll give you information about:
  • Time difference between India and your destination.
  • Weather at the destination.
  • Currency and electricity details of your destination.
  • Distance of your destination airport from the city center. Also, how to reach the city centre.

Got questions or concerns? Call (7 am to 11 pm - Indian time)

  • 1 800 22 5327 (toll free from MTNL/BSNL within India)
  • 1 800 270 1000 (toll free other networks within India)
  • +91 22 40554999 (standard STD / local charges apply)