Help & FAQ / International Flights

Need more information? Got questions or concerns? Call (7 am to 10 pm - Indian time)

• 1860 233 9000 (local call from any phone)

Need more information? call our customer care chaps any time between 7 am and 10 pm Indian time at 1860 233 9000 (local call from any phone)

Do make it a point to enquire about your terminal as soon as you arrive, since gate numbers and terminals can change at the last moment.

• Every passenger requires a valid passport.
• Infants and children must be accompanied by an adult at least 18 years old.
• You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.
• The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.

• Passport: Your passport must be valid for at least 6 months from the outbound date of travel. All travellers must have individual passports including children and infants.
• Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival. You may require travel insurance and a pre-determined amount of foreign currency to qualify for a visa to certain countries. Sri Lanka, Mauritius, Hong Kong, Indonesia and Thailand are the destinations that provide visas on arrival.
• Transit Visa: Some countries require you to have a valid transit visa even if you’re not stopping enroute. For instance, Indian passport holders flying to Canada via any of the US airports will need to hold a valid US visa for transit. Entry and transit requirements are subject to change and you are advised to check the requirements prior to travel.
• Foreign currency: Check the foreign currency requirements for the country you’re visiting. Sometimes there is a minimum requirement and in most cases one should be in possession of a credit card that can be used internationally.
• Vaccination: The yellow fever vaccination is the only compulsory vaccination required when visiting countries in South America and Africa. This vaccination needs to be taken 10 days prior to entry in any of the yellow fever affected areas. On return to India, you’ll be asked to produce your yellow fever vaccination certification. If you don’t have one, you’ll be kept in quarantine for about 6 days. The four chief yellow fever vaccination centers are in Bangalore, Chennai, Delhi and Mumbai.

  Need more information? Please call our customer care chaps any time between 7 am and 10 pm Indian time at 1860 233 9000 (local call from any phone).

For all special requests, call our customer care chaps any time between 7 am and 10 pm Indian time at 1860 233 9000 (local call from any phone). All special requests are subject to confirmation from the airline.

Keep these pointers in mind:

• Remember to find out checked–in and hand baggage allowances.
• Don’t pack valuables in your checked–in baggage.
• Carry medication, money and important documents in your hand baggage.
• Most airport security regulations permit limited quantities of liquids, gels or pastes that must be carried in containers not exceeding 100ml. This includes medicines, shampoo, creams, hair gel, hair spray, suntan lotions, toothpaste, liquid or aerosol deodorants, perfumes, cosmetics, water and other drinks, soups and syrups etc.
  The containers must be carried in a separate clear plastic, zip–top or re–sealable bag.
  Some countries do not permit any liquids in your hand luggage.

To find out the baggage allowance of the airline you’re flying or more information about baggage, call our customer care chaps any time between 7 am and 10 pm Indian time at 1860 233 9000 (local call from any phone).

1. Select the trip you want to cancel
2. Click on the “Cancellations” link
3. Select the passengers you want to cancel the reservation for
4. Hit the “Make cancellations” button

We’ll send you a confirmation email telling you what to do next. For e–tickets, you just sit around waiting for the money to hit your bank. All cancellations incur a cancellation fee which will be deducted at the time of the refund. Please keep in mind, however, that most international fares do not refund on partially utilised tickets.

If you have more questions about the cancellation process, please call our customer care chaps any time between 7 am and 10 pm Indian time at 1860 233 9000 (local call from any phone).

1. Airline: Often, different airlines have different cancellation charges and policies.
2. Sector: Some sectors have higher cancellation charges than others.
3. Fare Structure: Some fares attract higher cancellation charges than others.
4. Time of cancellation: Usually, the closer it is to the departure date, the higher the cancellation charges.

To understand the charges applicable to your reservation, check the fare rules mentioned on the booking page (in case you missed it then, you can always go back to your Cleartrip Account and check out your trips pages). Apart from the cancellation charges levied by the airline, Cleartrip charges a cancellation fee of Rs 500 per passenger per Trip ID. To cancel online, just hop on to your trips pages.

• 1860 233 9000 (local call from any phone)

Or you could just hop on to Small World

• Please allow yourself plenty of time to go through the airport security checks, as you may have to queue up, particularly at peak times.
• All electronic items such as laptops and mobile/cell phones may be subject to additional screening.
• Keep your boarding pass and passport within easy reach to show to the security staff.
• Wear shoes that can be taken off and put back on relatively easily.
• Limit the amount of jewellery or other metal objects that you wear.
• Remove all metal objects prior to passing through the metal detectors.

These rules are subject to change and we would recommend that you use this as an indication only.

• Drink adequate fluids.
• Avoid smoking and beverages which contain alcohol and/or caffeine, both before and during the flight.
• Walk around the cabin and stand up in your seat area to stretch your arms and legs, whenever possible.
• Wear loose–fitting, comfortable clothes and shoes.

• Time difference between India and your destination.
• Weather at the destination.
• Currency and electricity details of your destination.
• Distance of your destination airport from the city center. Also, how to reach the city centre.

Got questions or concerns? Call (7 am to 10 pm - Indian time)

• 1860 233 9000 (local call from any phone)