Help & FAQ / Payment Options

What payment options does Cleartrip have?
We accept the following modes of payment:
  1. Deposit Account: You can top up your deposit account by depositing the money to our bank account via Cheque, DD or Account transfer.
  2. Domestic and international credit cards
  3. Select debit cards (currently HDFC Bank, Axis Bank and ICICI Bank only, but we’re working on the rest)
  4. A host of netbanking/direct debit payments:
    • AXIS Bank
    • Bank of Baroda Corporate NetBanking
    • Bank of Baroda Retail NetBanking
    • Bank Of India
    • Citi Bank
    • HDFC Bank
    • ICICI Bank
    • IDBI Bank
    • Indian Overseas Bank
    • IndusInd Bank
    • Karnataka Bank
    • Oriental Bank of Commerce
    • Punjab National Bank Retail NetBanking
    • Punjab National Bank Corporate NetBanking
    • South Indian Bank
    • Union Bank of India
    • YES Bank
Is my credit card information safe on your site?
Yes. Cleartrip.com uses thawte SSL Certificates, which is an assurance that it follows the best security practices adopted by major online vendors. Any information you enter when transacting with Cleartrip.com is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties.
What’s the Card Verification Number (CVV) on my credit card?
The CVV is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is, in fact, in your possession.
Where is the Card Verification Number (CVV) located on my credit card?
For Visa/MasterCard: Your CVV is the three–digit code after the last four digits of your credit card number on the back of the card within the signature field.

For American Express:Your CVV is the four–digit number on the front right–hand side of the card above the card number.

Under what name will my transaction appear on my credit card statement?
We’re Cleartrip, remember? No obscure company name is going to appear on your statement. Your purchase will be charged under Cleartrip Travel Services Pvt. Ltd.
What is Verified by Visa or VBV?
Verified by Visa or VBV is a product offered by Visa in conjunction with the bank that’s issued your card. VBV uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. VBV is available for most Visa cards from participating financial institutions.
How does VBV help me?
VBV provides an extra level of protection for online shopping and helps to prevent unauthorized online use before it can happens.
How do I know whether or not my bank has a VBV facility?
You can ask the help desk or Call Center of the card issuing bank and confirm whether or not your card offers the VBV facility.
How does VBV work?
VBV protects your existing Visa card with a password that’s been created by you and provides the added assurance that only you can use your Visa card online. For more details on VBV, please click here.
What is MasterCard SecureCode?
MasterCard Secure Code is a unique service that uses a private code to help protect your card against unauthorized use when you shop at participating online merchants.
How does MasterCard Secure Code work?
MasterCardSecure Code (The MasterCard Secure Code Program) is a comparable security facility to VBV. For more details click here.

Netbanking Payments

What is ‘Pay by Net Banking’ all about?
‘Pay by Net Banking’ is a mode of payment that allows you to pay for the services offered at Cleartrip by direct debit from your bank account.
Can I use this option?
If you have a bank account with which you can make online transactions, then yes, you can definitely use the ‘Pay by Net Banking’ option at Cleartrip.
If I pay by net banking, how long will it take for my account to be debited?
After a successful transaction, your account will get debited immediately.
I don’t know my net banking password. What should I do?
Just contact your bank’s helpdesk and they will retrieve your net banking password for you.
How can I make the payment using the ‘Pay by Net Banking’ option provided by ICICI?
You need to be an ICICI bank account holder for this. Just follow these easy steps:
  1. On the payment page, select ‘Pay by Net Banking’, select ‘ICICI’ and hit ‘Continue’.
  2. You will be redirected to ICICI’s Infinity page. Enter your login ID and password to log on.
  3. On the next page, verify the payee details and the amount to be paid. Select the account to be debited.
  4. Enter your login ID and the transaction password. Hit ‘Pay’.
  5. If the payment has been successful, you will be shown your payment reference number. Do note it down. Then hit ‘OK’ and you’ll be redirected to Cleartrip’s Thank You page
...and your booking’s done.

Didn’t really understand? We have more help with pictures over here

How can I make the payment using the ‘Pay by Net Banking’ facility provided by HDFC?
You need to be an HDFC bank account holder for this. Just follow these easy steps:
  1. On the payment page, select ‘Pay by Net Banking’, select ‘HDFC’ and hit ‘Continue’.
  2. You will be redirected to HDFC’s net banking page. Enter your login ID and password to log on.
  3. On the next page, verify the payee details and the amount to be paid.
  4. Select the account to be debited. Hit ‘Continue’.
  5. If the payment has been successful, you will be shown your payment reference number. Do note it down. Then hit ‘OK’ and you’ll be redirected to Cleartrip’s Thank You page
...your booking’s done. Thank you.

Didn’t really understand? We have more help with pictures over here

How do I pay using Citi Bank Netbanking (or debit card)?
  1. On the payment step, select “Pay by Netbanking”, select Citi, and hit the “Continue” button.
  2. You’ll be taken to Citi Bank’s netbanking signin page, where you’ll have to enter your debit card number, debit card expiry year + month, and IPIN.
  3. After successfully signing in, the booking amount will be immediately debited from your account. Hit the "Continue" button to complete the tranaction.
  4. You’ll be redirected back to Cleartrip’s website after successfully completing the payment, where we’ll confirm the booking and send you packing on that trip!

Didn’t really understand? We have more help with pictures over here

While I was paying by net banking, my ‘session expired’. Say what?
Here’s what happened – your session expired due to security reasons. This happens, simply, when you take too long to make the direct debit payment and don’t manage it in the specified amount of time. Go back to the Cleartrip home page and start over. We know it’s annoying, but it’s all for security.
I made a successful payment by net banking but the system says that the ‘verification has failed’. Now what?
To make a successful booking, your payment transaction has to get verified successfully at your bank’s direct debit gateway. The verification can fail because of various reasons. If you made a successful payment but the verification failed, don’t sweat. The amount debited from your account will get credited back within 7 working days.
Why do I see a debit by BillDesk in my account statement when I pay by Netbanking on Cleartrip?
Don’t panic – that’s us. BillDesk is a company which provides various payment services to other companies. We’ve partnered with BillDesk to enable a host of Netbanking payment options for our customers. They debit your account on our behalf when you make a payment at Cleartrip.
I cancelled a booking which was made using ‘Pay by Net Banking’ option. How will I get my money back and when?
The account that you used for payment will get credited with the refund amount within 7 working days.

Deposit Account

Please see our Deposit account FAQ section here.