Flight credit issued due to Covid-19
A credit shell (or flight/travel credit) is an open ticket, issued
when an airline holds on to the booking amount in the form of
credit. You can use the credit at a later date for a new booking,
for the same passenger(s).
Note
Credit shell(s) issued by IndiGo can be redeemed only for one-way
bookings on the desktop site, so please log into your Cleartrip
account from your laptop or desktop computer.
Credit shell rules
-
Credit shell is issued by the airline against the PNR of the
cancelled booking
-
Credit shell amount issued is equal to the airfare only
- Credit shell may be redeemed in full, or partially
-
Credit shell must be used for a new booking with the airline
that issued the original ticket
-
Credit shells from different airlines cannot be combined
- Credit shell cannot be exchanged for cash or a refund
Airlines issuing credit shells:
Airline |
Qualifying travel dates |
Redeem on |
IndiGo |
25 March – 24 May 2020 |
Cleartrip.com (desktop website) |
SpiceJet |
25 March – 24 May 2020 |
Cleartrip.com (desktop website) |
Qualifying travel dates:
25 March – 24 May 2020
Redeem on:
Cleartrip.com (desktop website)
Qualifying travel dates:
25 March – 24 May 2020
Redeem on:
Cleartrip.com (desktop website)
How to redeem your credit shell
-
Log in with the same email id you used for your previous
booking
- Search and select the flight(s) you want to book
-
Traveller details for the new booking must match the original,
cancelled booking
-
Enter single PNR associated with the credit shell received
Credit shell option on the payment step
-
Review the booking for any additional charges (convenience
fees, insurance charges, and Flexifly fares are additionally
payable), and click Make payment to confirm the booking.
FAQ
Unfortunately not. The credit shell is issued against the
original traveller’s details, and cannot be transferred to a new
passenger.
Any credit shell issued by the airline is redeemable only
against the original traveller(s). You will have to make a new
booking for additional passengers.
The credit shell is redeemable only against airfare charges. So,
convenience fees, insurance (if any), and Flexifly fares are
additionally payable.
If you have 2 or more PNRs with a credit shell, you need to make
a new booking against each credit shell. Please remember that
the new booking must be for the original traveller, with the
same airline that issued the original ticket.
Yes, absolutely. If your Cleartrip Wallet has money in it, you
will see that it is applied automatically.
Unfortunately not. You cannot apply any offer or discount codes
while redeeming a credit shell.