Help & FAQ / Flights

Questions before you book

Can I book tickets for infants and children on Cleartrip?: No, you cannot book tickets for infants and children on Cleartrip for Business. However, you can surely do so our on our consumer site.
What’s an e–ticket?: An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in for your flight.
What is the maximum number of seats I can book?: A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re–complete the booking process for the additional travelers.
I’ve selected 5 passengers, why are some of the airlines missing from the search results.: Some airlines don’t allow us to book more than 4 passengers in one go, so try to search for fewer passengers.

Questions after you’ve booked

How do I know my reservation was booked?: We’ll send you an SMS and an email to confirm your flight booking.
Do I need to confirm my flight reservation before I fly?: No, you don’t. If you really want to, though, you can by writing to our Customer Support Team at customersupport@cleartrip.com or by contacting the airline directly.
How do I confirm my seat assignments?: After you make the booking, in the confirmation page, click the link "select your seats now". This will open up a page with the seat map in the flight. Select the segment and then select the traveller, after which you can select the preferred seat for the traveller and click on "Confirm these seats" button. This will confirm the selected seat for the selected traveller, for a particular segment. Repeat the above steps for other segments in the trip to confirm your seats.
How do I get my e–ticket details?: We’ll send your e–ticket details to the email address you gave us when you made your reservation.
How do I get a boarding pass for an e–ticket?: You need to show your e–ticket confirmation email and your e–ticket number at the check–in counter. The airline representative will issue your boarding pass at that time.
Do I have to show my e–ticket confirmation email at the airline check–in counter?: Yes, you do. Some airports don’t allow you inside without a printout of your e–ticket, so be sure to carry one with you. If you’ve forgotten your e–ticket printout but can get to a computer, you can signin to your domain and go the Trips tab to print yourself a copy.
What if my paper tickets are lost or stolen?: If this happens, email us immediately and we’ll help you process a lost ticket application. In most cases, the airline will require you to purchase replacement tickets at “today’s” fare, meaning that day’s current published fares. Our travel specialist will facilitate the sale of these tickets.
If your original paper tickets aren’t used within a designated period of time (usually 3–4 months, depending on the airline), you’ll receive a credit for the purchase price of the replacement tickets, after deducting an application fee (which, again, varies by airline). Of course, these policies and fees are subject to change at any time – ask our travel specialist for the most recent information for your airline’s replacement ticket rules and policies. We’re bound by these rules, so we strongly suggest you keep your paper tickets safe to begin with.

Cancellations & Refunds

How do I cancel a flight reservation?

Four easy steps after you hop on to your trips pages.

Select the trip you want to cancel
Click on the "Cancellations" link
Select the passengers you want to cancel the reservation for
Hit the "Make cancellations" button

We’ll send you a confirmation email telling you what to do next. For e-tickets, you just sit around waiting for the money to hit your bank. And for paper tickets, you’ll need to send us the tickets physically to the following address before we can start processing your refund:

Cleartrip Travel Services Pvt. Ltd
126, New Mahalaxmi Silk Mills
Mathuradas Mills Compound
N.M.Joshi Marg, Lower Parel
Mumbai – 400013
India

What are the cancellation charges?

Short answer – it depends! Long answer – the cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always go back to your account and check out your trips pages).

If I need to cancel my flight, what’s the latest I can do this by?

With Cleartrip, you can cancel your flight no later than 3 hours before the time of departure for domestic flights and 5 hours for international flights. If it’s later the above mentioned time, you need to contact the airline directly for cancellation.

How will I get my money back after a cancellation?

We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.

How long does it take to process a refund?

We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

I still haven’t received my refund. Help!

We’re extremely sorry for the goof up. Hop on to our
Cleartrip Support : 'support@cleartrip.com' +91 22 4055 4954
and holler for help. Someone will get back to you pretty soon.

Amendments (Rescheduling)

What is an amendment?: An amendment is a fancy word for a change in your travel plan. You can change the date or time (or both) of your travel; you cannot, however, change the sector(s) on which you’re already booked. For example, if you’re booked on a flight from Mumbai to New Delhi, you can’t change your destination to Goa.
How do I make changes to a flight reservation?: Contact our customer support chaps any time (24x7) 022 - 4055 4954 (local call from any phone) .
What does it cost to make an amendment?: All amendments come at a fee that varies from airline to airline. We’ll also collect the difference in fare, if any, applicable when the amendment is made.
How do I get my ticket(s) after an amendment?: We’ll email your amended tickets within 60 minutes of making the change to the email address you used for the original booking.
Can I cancel my tickets after an amendment?: Yes, you can. However, sadly, you won’t be able to do it from your Cleartrip Account. You’ll have to call our customer service chaps to cancel amended tickets. Refer to Cleartrip’s Cancellation Policy for details.