The North Eastern Railways can trace its history back to 3rd March 1859, when the first railway line was laid between Allahabad and Kanpur. It was formed into the North Eastern Railways in 1952, but its present form was created in 2002 after a reorganization of the then existing Railway zones and divisions.
It is headquartered in Gorakhpur and serves parts of Uttar Pradesh, Uttarakhand and the western districts of Bihar. The North Eastern Railways has 3402.46 route kms with 486 stations in this zone.
The Izzatnagar division has a total of 1030 route kms and 139 stations. It offers an easy access to many tourist destinations such as Nainital, Bareilly and Almora.
The Lucknow division has 62 stations and has gained a good reputation for giving importance to the punctuality of operations.
The Varanasi division was formed on 1st May 1969 and is very oriented to passenger traffic. It serves twelve districts of Eastern Uttar Pradesh and three districts of Western Bihar. It has a total of 1251.89 route kms, which are nearly completed converted to broad gauge excepting a couple of ghat sections.
Gorakhpur is famous for the Gorakhnath Temple that is well known for containing the Samadhi of Baba Gorakhnath. Some of the other frequented tourist destinations in the North Eastern Railways zone are the holy cities of Varanasi and Allahabad and the famous hill station of Nainital. At times when the passenger traffic is expected to increase due to festivals, the North Eastern Railways is known to be proactive and introduce special train services where required.
In May 2013, the North Eastern Railways launched a cleanliness drive for platforms and trains, including an On Board Housekeeping Service to assist in keeping the coaches clean. Passengers were provided with helpline numbers to avail this service when necessary. The North Eastern Railways zone was one of the earliest to introduce the Computerized Passenger Reservation System in 1986.
All other facilities to help with enquiry such as Interactive Voice Response Systems (IVRS), Recorded Coach Guidance Display Systems and Electronic Display Systems at stations along with the Reservation Availability Position Information display (RAPID) are also present on phone and in the stations of this zone.
Automated Teller Machines and money changing facilities are also present at stations for the convenience of passengers.The North Eastern Railways has also worked to improve the efficiency and safety of their operations, and are equipped with Route Relay Interlocked Systems (RRIs). They are in fact Guinness record holders in this area and have the largest RRI System in the world.
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