Enter your registered PAYBACK Mobile or Card number when you book on Cleartrip
Earn loyalty points on every booking
Redeem your points for additional savings
Available for flights only.
What is PAYBACK?
PAYBACK is India’s largest multi-brand reward program. Members earn points against purchases made with PAYBACK Partners, and can then use those reward points for savings on future purchases. For more information, please click here.
How does PAYBACK work on Cleartrip?
PAYBACK Members can redeem and earn reward points on Cleartrip, with every flight and hotel booking.
How do I earn PAYBACK Points on Cleartrip?
Existing PAYBACK Members simply need to enter the linked mobile number in the ‘PAYBACK’ field while making a booking on Cleartrip to earn points.
When will I get my newly-earned PAYBACK Points?
For flight bookings, the points will be credited to your PAYBACK account as soon as the booking is confirmed, and you can redeem them immediately on your very next booking. For hotel bookings, the points will be credited to your PAYBACK account once the booking is confirmed, but you can only redeem them after that particular trip is complete, i.e once you successfully check out of the hotel.
How do I redeem PAYBACK Points on Cleartrip?
It’s easy. You can redeem your existing PAYBACK Points before
you proceed to the payment screen. Simply enter the mobile
number and PIN linked to your PAYBACK account in the fields
provided, that’s it!
Note: Redemption of PAYBACK Points is not applicable on the
convenience fee
How many PAYBACK Points can I earn when I make a booking on Cleartrip?
The points you earn depend on the value of the booking you make.
Every ₹100 spent on desktop and mobile websites earns 1 point.
Every ₹100 spent on the mobile app earns 3 points.
I don’t have a PAYBACK account. How do I sign up?
Easy. After you complete your booking on Cleartrip, you will see an option to register for PAYBACK on the confirmation screen. Simply fill in the details, and you’ll be on your way to having a PAYBACK account. And, once the account is active, we’ll credit the points you earned with the completed booking. You can also sign up by clicking here.
How many points can I redeem at a time?
You can redeem as many points as you want, as long as the value
of the points redeemed is equal to or less than the value of
your flight or hotel booking.
Note: Every 4 points you redeem saves you ₹1. Points can
only be redeemed in multiples of 4. So for instance, if you have
111 points in your PAYBACK account, you can only redeem up to
108 points when you make your booking.
What happens if I cancel my flight?
Not a problem. We will refund the booking amount (after
deducting airline cancellation fees) to the original payment
source (credit card, debit card, mobile wallet etc).
The cancellation fee will be first adjusted against the Payback
Points redeemed at the time of booking. If the cancellation fee
exceeds the value of the points redeemed, the remaining amount
will be adjusted against the original payment source.
If the cancellation fee is less than the value of the points
redeemed, the remaining PAYBACK Points will be credited to your
PAYBACK account.
Note: If the cancellation fee exceeds the value of the redeemed
points, the balance will be deducted from the final refund
amount.
And what happens if I cancel my hotel booking?
If your hotel offers free cancellations, a full refund will be
initiated as soon as you cancel. Any PAYBACK Points you redeemed
on this booking will be credited back to your PAYBACK account
instantly, and the remaining amount will be refunded to the
original payment source (card, netbanking, mobile wallet etc.)
Any cancellation fee will be adjusted first against the PAYBACK
Points redeemed at the time of booking. If the cancellation fee
exceeds the value of the points redeemed, the remaining amount
will be adjusted against the original payment source.
If the cancellation fee is less than the value of the points
redeemed, the remaining PAYBACK Points will be credited to your
PAYBACK account.
Note: Some hotel bookings on Cleartrip are non-refundable.
Please remember to review the hotel’s cancellation policy before
you book.
I made a booking, but I didn’t earn any points.
That’s a bummer. Unfortunately, you can only earn points if your
phone number is verified by PAYBACK. We recommend reaching out
to the PAYBACK Support team to resolve the issue.
Phone: 1860-258-5000 (available from 10am to 9pm)
Email: membercare@payback.in
How do I know if my number is verified?
You can check this by entering your number in the ‘PAYBACK’ section before you make a booking. If your number is verified, you will be asked to enter your PIN to proceed with the booking. In case your number isn’t verified, you can still proceed with the booking, and sign up to become a PAYBACK Member once your booking is complete.
I’m not able to redeem my points, help!
Please check that you have entered your PAYBACK linked mobile number and PIN correctly. If you are still unable to redeem the points, please get in touch with PAYBACK for additional support.
Can I redeem PAYBACK Points when making a booking for someone else?
Yes, absolutely! Be sure to enter the phone number and PIN linked to your PAYBACK Account, and you can redeem your points against the booking.
What are the PAYBACK sign-up conditions?
By signing up for PAYBACK through Cleartrip, you agree to the terms and conditions applicable to all PAYBACK Members. Issuing of memberships will be at the sole discretion of PAYBACK, subject to the fulfilment of the requisite criteria. PAYBACK also reserves the right to contact members regarding their membership and all associated functions. You can cancel your membership by calling the PAYBACK Contact Centre.