Zero Cancellation Charges on Domestic Flights booked with HDFC Bank Credit Cards*

Book any Domestic Flight with HDFC Bank Credit Card* & pay ZERO Cancellation Fees at no extra cost

In the event of a cancellation, simply request HDFC Bank for a refund and get up to a maximum of Rs.25,000/- per transaction.

*Terms & Conditions as per Cardholders agreement are applicable. This offer is being made & fulfilled only by HDFC Bank Credit Card. Cleartrip is not responsible for the quality or performance or any losses arising from this service/ offer.  

 

What exactly is the deal?

  • Valid on any Domestic Flight booked with HDFC Bank Credit Card
  • Valid for transactions between 01 February 2019 to 28 February 2019. Dates of Travel are completely open.
  • For Refundable Tickets, the portion of the ticket cost not refunded by the airlines provider/ carrier will be entirely payable, excluding convenience fees upto a maximum of Rs. 25,000/-
  • For Non-Refundable tickets, 50% of ticket cost will be payable excluding convenience fees upto a maximum of Rs. 25,000/-
  • Maximum ticket claim value for each transaction will be restricted to Rs. 25,000/-
  • Maximum 2 cancellation requests will be fulfilled per customer on bookings done during the promo period across all travel merchants /websites/app put together. 
  • Connecting flights to be covered.
  • Cancellations will be allowed upto 24 hours from scheduled departure time or 30 September 2019 whichever is latest.
  • Includes Reimbursement of ticket cost & Baggage, Meal, Insurance amongst other travel services purchased together at the time of a transaction. Convenience fees will not be paid.
  • The offer is applicable for bookings done only for personal or business travel for an individual and not for travel bookings for commercial purposes.
  • In case of cancellations done on bookings done through platforms offering Accelerated Reward points, points pertaining to entire ticket value will be reversed.
  • The offer is only applicable for Retail and Business Credit cards of HDFC Bank Limited.

How to claim ZERO Cancellation?

  1. In the event of a cancellation, HDFC Bank Credit Card users need to intimate the cancellation refund request by writing on to the email address: TravelClaims@hdfcergo.com
  2. For any query/FAQ, users can directly call Toll - Free Number: 1800 209 2020.
  3. The customer can apply for a claim only after receiving the cancellation refund from the booking partner. 
  4. The refund will be done within 7 working days after receiving the relevant claim documents & is eligible as per policy.
  5. What all documents are needed to be submitted?   
  • Duly filled Claim Form: Will be available emailing request to BankClaims@hdfcergo.com
  • Copy of Flight Tickets.
  • Proof of Flight Ticket Booking Confirmation through HDFC Bank Credit Card.
  • Proof of Flight Ticket Cancellation by Card Holder and Travel merchant / Websites.
  • Confirmation mail from respective Air Service for cancellation of booking from claimant.
  • Confirmation mail from Insured person for receipt of refund by respective Air Service.

FAQs

Any other Terms & Conditions that I need to know?

  1. *Terms & Conditions as per Cardholders agreement are applicable. This offer is being made & fulfilled only by HDFC Bank Credit Card. Cleartrip is not responsible for the quality or performance or any losses arising from this service/ offer. 
  2. The offer is valid for flight ticket bookings done from 1st February 2019 to 28th February 2019.
  3. Corporate Cards and Commercial Cards are excluded from the promotion.
  4. The feature is applicable only on Retail and Business Credit cards issued in India. The cover is applicable on add-on cards also.
  5. The feature is not valid on Jet Cobrand credit cards.
  6. The feature is not valid on bookings done through Redemption of Reward points on HDFC Bank Credit cards.
  7. Cancellations will be allowed until 24 hours from scheduled departure time or 30 September 2019 whichever is latest.
  8. The offer is applicable for bookings done only for personal or business travel for an individual & not for travel bookings for commercial purposes. Also not valid for travel agents.
  9. In case of cancellations done on bookings done through platforms offering Accelerated Reward points, points pertaining to entire ticket value will be reversed.
  10. Card Holder/s whose account has been classified as delinquent before or during the currency of the Program, or when the gift is to be collected, will not be eligible for the benefits of the Program.
  11. This offer is non-encashable, not extendable & non-negotiable.
  12. Returned purchases, disputed or unauthorized/fraudulent transactions, EMI’s &  Card Account Fees will not be considered for this offer.
  13. This offer is valid for Indian residents and citizens only.
  14. Nothing herein amounts to a commitment by HDFC Bank to conduct further, similar or other offers.
  15. HDFC Bank Cardholders are not bound in any way to participate in this offer. Any participation is voluntary & the offer is being made purely on a “best effort” basis.
  16. Above offers is by way of a special offer for select HDFC Bank Credit Card members only & nothing contained herein shall prejudice or affect the terms & conditions of the Cardmember agreement. The terms of the above offers shall be in addition to & not in derogation of the terms contained in the Cardmembers Agreement.
  17. HDFC Bank reserves the right, at any time, without prior notice & without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms & conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
  18. No two programs can be combined or benefits of two programs be combined at any point in time.
  19. All disputes, if any, arising out of or in connection with or as a result of above offers or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts/tribunals in Chennai only, irrespective of whether courts/tribunals in other areas have concurrent or similar jurisdiction.