by Fotosutra P on Mar 26, 2015Hotel
Grand location, Very Good room, Good Food, with great Hospitality. Having WI-fi system that helps me running my business.... All time running hot and cold water... Very comfortable bed... Clean... walking distance 2 mins from Dasashwamedh ghat... right on the bank of ganges... Was in a Ganges view room... U can see the sunrise... late night lonely ghats, river from your room only... That was really a great feel and excellent stay all over...
by dipanjan_kolkata on Mar 24, 2015Hotel
This was my 1st visit in Varanasi on the month of march 2015 and we booked Palace on Step hotel. Our room was river sided and the view was just awesome. All members of the hotels are too much friendly and helpful that you must feel like your 2nd home. The service was too good and more of it the food quality was just awesome, we have enjoyed with lots of different foods. The food was also cheap and they served it ready and hot. The hotel is located on the Rana Mahal Ghat and immediately on the bank of Ganges. You can see evening Ganga-arati by just 2 mins of walking distance. I would personally thanks Amit, Ajay, Sanjay, Vivky, Sushanta and all members of this hotel. This was my first visit and due to all of you it was just remarkable. Please do stay in Hotel Palace on Step, Varanasi :)
by Helloworld1965 on Mar 24, 2015Hotel
We stayed Palace on Steps for 4 nights in a Maharaja room. We chose this room as it has fantastic views of the River Ganges. A bit difficult getting
there but it is in the Old City after all.
We were greeted by the helpful Amit who took us on a walking tour of his City which included a visit to a burning ghat & was most informative about the Hindu way. Daily we were greeted by Ricky who made sure we were happy with our room & our housekeeper was great too. Palace on Steps also organised a taxi back to the airport where our
housekeeper walked us through the maze of the Old City to our air conditionered car.
I would recommend Palace on Steps. Location is great. All the staff are very helpful & friendly. Service was really nice. We enjoyed our stay very much & will use them again for the day we return to such a magical city.
by Kamal J on Jun 26, 2014Hotel
it was not a good hotel as per my expectation and have no AC on standard rook. Not good for Summer. Connecting roads for hotel are very bad. there is no convenience to reach hotel. No TV in Standard rooms.
by Marcelo C on Nov 24, 2012Hotel
Tivemos um problema de lotação no primeiro dia, fomos movidos para uma pousada muito inferior ao contratado, no dia seguinte fomos levados a um quarto muito bom para os padrões de Varanasi, mas a vista da janela era absolutamente incrível, janela direto no gat. Isso foi suficiente para apagar qualquer ressentimento.
by blue305 on Mar 16, 2015Hotel
we stayed in the hotel from 27 feb to 3rd march, the location is good, specially the river-facing room allows you to look at The Ganaga-ji 24 hrs., and to enjoy the beauty of the river, the flying seagulls around the boat, the sun-rise, the sound of the bell from Dashashwamedh ghat...and many more, apart from this Hotel management is good, but I must mention the name of the person whom I found most helpful and honest, He is Guddu Mishra, one of the house-keeping stuff, He is really a Good Person, at the time leaving Varanasi, he came with us and manage a auto to railway station, and that moment I felt, some of our very known one one came to see-off us, thank You Guddu Bhai.
by Manuel K on Mar 27, 2015Hotel
After seeing many hotels on the ghats we ended up at the palace on steps.
The location is good right next to desashwamed and the evening aarti, just very dark and unsafe reaching the room at night as there is a small passage with no lights.
The hotel it's actually not a hotel but a mish mash of rooms spread out on a small dirty road.
The room we chose was right on the tower with three big windows facing the Ganges, amazing views at any time of the day.
The room was accessible from a courtyard with no security or anyone standing there so anyone could actually break in and take everything.
Breakfast is "served" on another building on a roof top within a big cage (because of the monkeys). The staff were never there or playing with mobile and not bothered even after requesting attention. Poor poor poor attention to client even at the reception where this guy with 15 rings on each hand (acting as manager) ensured us that wifi was really strong and always working and then never worked in five days.
There was always a new excuse: the power cuts, the monkeys cut the wires, the provider is very bad, that's India he said. It's true that's India but the price was EUROPE at a premium so when asking a discount as wifi was needed for my work he refused and rudely kept finding new excuses that you could make a cheap Bollywood movies out of them.
The real problem came the day of the payment when the card reader wasn't working and we had a train leaving within an hour. Thought was enough time for checkout but of course we over estimate the 30 rings guy who didn't even know how to connect the wires to the machine reader.
We were then asked to wait while he was trying to get a machine from a neighbour, which didn't work, then we were asked to take money from an ATM very far and he sent one of his guys to escort us! We almost missed the train for the incompetence of this guy, rude and inexperienced. Whoever put him there doesn't know anything about customer service!
Don't go there! There are better places with caring people who would love to treat you like in their own home! Save your money do yourself a favour.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.