by rorystorm on Apr 13, 2014Hotel
Cleanliness, comfortable beds, interesting decor and fair pricing make this hotel a great choice for just about anybody. Each room is named (and decorated) after a region of India. Only negatives are that the roof-top restaurant could have more ambience and our minibar fridge didn't seem to work, but a great experience overall.
by GertGoirle on Apr 06, 2014Hotel
A simple hotel with good rooms and good food. The employees were very friendly and we had a nice talk with the manager. Although prices are relatively high I think it is worthwhile because of its location close to the ghats and nighty offering ceremony at five minutes walking distance
by HSDTheBerkshires on Mar 27, 2014Hotel
Our expectations were so low for Palace on Ganges, given other trip advisor comments, that we were pleasantly surprised!
Some of the missteps seemed just funny… after expecting a visit to Varanasi would be a trip to hell and back , we were pleasantly surprised!
Upon arriving at the hotel, having been told by my extremely competent tour arranger ,who lives in India and spoke with the hotel directly,that it was "first come first served" on the pick of rooms, none could be held in advance ,hence asking for a room "with a Ganges View" depended on one's timing… we were quickly assured by the front desk that this is NOT the case… one has to ask it advance for those good rooms… who knows? Who cares… we had gotten there ,surviving the traffic, with no "Delhi Belly" and ALIVE... and we were expecting nothing anyway. We were shown two rooms and asked to pick… the somewhat glamorous big room at the front of the Hotel "The Colonial" or a dark little one on floor two called "Assam" with two twin beds.and almost no room. We chose the "Assam" room… mainly because of fear of night street noise, and the porter agreed with us. It was fine…. not sure if it had any light , but we were looking for sleep and peace and quiet and that's what we got.
We instantly booked massages and had one each day of our two day stay. I can tell you they were very good, better than the ones we had later on in our trip at the Imperial Hotel in Delhi, and good value too.
We liked the hotel staff… they actually really made us laugh ,by making up our beds using our P.J.s, bathrobes,and baseball cap to create "people " lying on top of the bed…. quite amusing!!! and original!!!
The next thing I liked was the quaint ambiance… Old sepia pictures of important spiritual leaders who have come to Varanasi over the years line the hallways… quite charming.
When we woke up at 6 am the next morning we found the front desk fellow sound asleep on the sofa in the entryway area… I guess you could call this a negative… we thought it was funny, since we were sure we staying in "The Marigold Hotel" look alike,anyway.
Now, just so you don't think this review is too kind, I will say the floor where the "spa" and breakfast room was,was pretty dirty, the bathroom in the massage room was truly a wreck.…. I have a feeling that everyone tracks in dirt every day from the dirt road outside and they just can't keep up with it…. the other floors upstairs were cleaner… but you would think they might try and keep the breakfast room and massage area clean.
Food wise , I wouldn't dare have dinner there ,after some of the Tripadvisor comments, so we headed next door twice to the good pizzeria located a few steps away. We also went to The Aum cafe for lunch and lassis, and enjoyed chatting with other tourists/western students.
The point of this review is to make you feel better if you book here… the location is great, and if you are going to go all the way to Varanasi to experience the spirituality of the "Holy Mother Ganges" you want to be close to the action, not fighting traffic all the time by staying where the tour groups do out in the "Cantonment" area. We loved Varanasi for many reasons, and staying at The Palace on The Ganges was fine for two nights.
by Awahi on Mar 31, 2014Hotel
We stayed at this property for 2 nights at the end of March. We booked a double and a triple room. What a difference between the claims on the
website versus the reality. The location is good as it faces the southernmost ghat of Varanasi but the view is only available from a couple of rooms. We were offered rooms towards the back of the hotel with windows looking into a wall. After much discussion and being told that none of the river view rooms are available we were offered better rooms at extra tariff. Wifi had to be purchased which is ridiculous given the tariff. Breakfast was included and was decent. We did not try the hotel restaurant for other meals. The hallways and verandas could use ceiling fans. No elevator. Approach to the hotel unimpressive.
Overall not worth the price at all.
by Nikki H on Mar 20, 2014Hotel
My friend and I stayed here for two days. We had two different rooms during our stay. They were both very clean with an A/C, but no free
Wi-fi. The rooms had a nice size bathroom and standard beds. We liked the ambiance of the hotel and how each room had a different theme. The restaurants were nice and the food was good.
The bellman and cleaning staff were very professional. They even delivered check-in drinks.
The issue we had with this hotel staff was the front desk staff. I had called several times prior to our arrival to make sure the reservation was confirmed and fine, and on both occasions they hung up on me. When we arrived, they told me I only had a reservation for one night, and then they dismissed me. However, I kept asking them to check, and reluctantly they checked again and then they told me I had two nights. Once that issue was resolved, I asked to modify the reservation and I was told that I could not. They would not even try to accommodate, they just dismissed me.
Upon check- out, I asked the guy at the front desk for my receipt. He told me that he would only give me my receipt after I wrote comments about my stay there. He handed me a piece of paper and pen and stood over me while I wrote. I told him I wanted my receipt first, and he told me no. I had to insist. He reluctantly gave me my receipt.
We had other friends staying within walking distance and others at other ghats. Our hotel was extremely overpriced.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.