The service at the hotel receives mixed reviews, with some guests praising the staff for their helpfulness, while others found them rude or unresponsive. However, many guests appreciate the attentive and friendly service provided by staff members such as Suman Das, Anadi Pallai, Shaira, Jayanta, and others. The staff is described as courteous, supportive, and prompt in their room service and front desk interactions. Additionally, guests highlight the excellent and attentive service provided by Mr. Anadi Pallai. The hotel's service also includes 24/7 availability and airport transfers. Wi-Fi connectivity is mentioned positively, with guests commenting on its speed in both rooms and common areas. Housekeeping efficiency and room service are also praised by guests. Overall, the staff's friendly and helpful nature, along with their excellent service, is a noteworthy highlight of the hotel.