19 Apr'24
20 Apr'24
1 room, 2 guests
Roland Kolkata
Ballygunge, West Bengal | Fri, 19 Apr - Sat, 20 Apr | 1 Room, 2 Adults
General
Amenities
Rules
About
Reviews
Location
Rooms
₹3,124
₹2,499
/ night + ₹300 tax
Roland Kolkata
3-star Hotel · Ballygunge, Kolkata
4.0/5
(163 reviews)
Cancellation till check-in available
With ClearChoice Max powered by Cleartrip
Free breakfast on select plans
Some plans include free breakfast
Amenities
Air conditioning
Housekeeping services
Lift/ Elevator
Parking
Airport shuttle service
Doctor on call available
Property rules
Check-in: After 02:00 PM, Check-out: 12:00 PM
Cancellation till check-in available, with ClearChoice Max
Unmarried couples NOT allowed
Guests below 18 years of age NOT allowed
Alcohol consumption allowed within the premises
About property
See all 112 photos
₹2,499
+ ₹300 tax
/ night
₹3,124
20% off
Location
Ballygunge, Kolkata, West Bengal, 700019
Ratings & reviews
4.0/5
(163 reviews)
5
72
4
38
3
19
2
9
1
15
Location
Rooms
Service
Value
Hygiene
Good
5/5
·
Navigate55148834087 on Dec 28, 2023
Good experience, good stay, good location, good staff , good food , clean, location at best area, good food . Was a nice experience to stay, nice hospitality, quite place location, easy to excess all important part of Kolkata
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Terrible experience with Roland Hotel and its staff Members
1/5
·
devk2015 on Dec 23, 2023
I recently stayed at Roland Hotel, and I must express my extreme dissatisfaction with the entire experience. The most glaring issue was the appalling internet connection. Despite their claims of providing seamless connectivity, I found myself struggling to maintain any form of online presence. This was particularly frustrating as I needed the internet for both personal and professional purposes. Moreover, the staff’s attitude towards this problem was shockingly unprofessional. When I approached them regarding the internet outage, their responses were inconsistent and unhelpful. One moment I was watching TV, and the next, they denied any internet availability for the TV service. It was baffling to encounter such contradictory statements from different staff members. But what truly added to my disappointment was the billing discrepancy. The hotel’s website had clearly stated a 30% discount on the invoice, yet the bill I received had no such deduction. When I inquired at the reception, their explanation regarding tax additions did not align with the final amount, which was still inexplicably 2500 more than expected. I felt compelled to make the payment, given the circumstances, especially with my two-year-old son with me, but it felt like being subjected to the hotel’s unfair practices. Attached is the invoice that highlights this unfair treatment. I strongly advise against staying at Roland Hotel. The level of service is severely lacking, and it seems customer satisfaction is not their priority, especially once payment is received. Please be wary of these issues if you consider staying here. Be cautious about if considering a stay at Roland Hotel: 1. Internet Connectivity: Be prepared for potentially poor or unreliable internet service, which could be a significant inconvenience, especially if you require consistent online access. 2. Staff Responsiveness and Consistency: Expect possible challenges with the staff, including receiving contradictory information and unhelpful attitudes towards resolving issues. 3. Billing and Promotions: Be vigilant about billing practices. Confirm any promotional discounts (like the mentioned 30% off) in advance and carefully review the final invoice for accuracy, including understanding how taxes are applied. 4. Customer Service Post-Payment: There might be a notable decline in service quality or responsiveness once payment is made, so it’s advisable to address any concerns or issues before settling the bill.
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Excellent hotel
5/5
·
OnAir12068963729 on Dec 21, 2023
Room is nice, clean and well maintained. Room service is excellent. Hotel staff is very polite and helpful. Breakfast is good but can be improved. Overall very good experience. Check in and check out is smooth.
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A good budget hotel with very friendly staff
5/5
·
nigelwilkinson on Nov 17, 2023
A good budget hotel with very friendly staff and within a short taxi ride to the sights and shopping districts in Kolkata. The breakfast was good and the suite was spacious. Also less than a 5 minute walk to Future Hope School if you are planning to visit.
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Excellent hotel with good staff and food was so delicious and room smelling is very nice and receptionist are so polite
5/5
·
Rakesh Kumar o on Aug 24, 2023
Excellent hotel with good staff and food was so delicious and room smelling is very nice and receptionist are so polite and room was so hygienic and clean room was so specious and specially thanks to Meghna ji
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Rooms available
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No cost EMI - Pay in 3 interest free EMIs with 5 major banks
Emerald Suites (Separate Unit)
Private bathroom
Shower
Towels
Room Only
No meals included
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹289
/ night
by
₹2,499
+ ₹300 tax
/ night
₹3,124
20% off
Deluxe Room
Air conditioning
Attached bathroom
Blanket
Fan
Free toiletries
+ 17 more
Room Only
No meals included
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹389
/ night
by
₹2,899
+ ₹348 tax
/ night
₹3,624
20% off
No cost EMI from ₹1,082
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹389
/ night
by
₹3,399
+ ₹408 tax
/ night
₹4,249
20% off
No cost EMI from ₹1,269
Premier Room with Bay Window Seating
Air conditioning
Private bathroom
Shower
Towels
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹479
/ night
by
₹3,699
+ ₹444 tax
/ night
₹4,624
20% off
No cost EMI from ₹1,381
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4/5
How guests rated this hotel
4.5
Location
5
Rooms
4.5
Service
4.5
Value
₹1,591
+ ₹191 tax
/ night
₹4,545
62% off
Price breakup
1 room x 1 night
₹4,545
Property discount
-₹2,954
Price after discount
₹1,591
+ ₹191 tax
4/5
How guests rated this hotel
4
Location
4
Rooms
4
Service
4
Value
4
Hygiene
₹3,720
+ ₹456 tax
/ night
₹7,300
46% off
Price breakup
1 room x 1 night
₹7,300
Coupon discount
-₹76
Property discount
-₹3,504
Price after discount
₹3,720
+ ₹456 tax
3.5/5
How guests rated this hotel
3.5
Location
3.5
Rooms
3.5
Service
3.5
Value
3
Hygiene
₹1,829
+ ₹231 tax
/ night
₹3,500
45% off
Price breakup
1 room x 1 night
₹3,500
Coupon discount
-₹96
Property discount
-₹1,575
Price after discount
₹1,829
+ ₹231 tax
3.5/5
How guests rated this hotel
3.5
Location
3
Rooms
3
Service
3
Value
3
Hygiene
₹4,299
+ ₹516 tax
/ night
₹5,374
18% off
Price breakup
1 room x 1 night
₹5,374
Property discount
-₹1,075
Price after discount
₹4,299
+ ₹516 tax