21 Apr'24
22 Apr'24
1 room, 2 guests
Embassy Suites Buffalo
New York | Sun, 21 Apr - Mon, 22 Apr | 1 Room, 2 Adults
General
Amenities
Rules
About
Reviews
Location
Rooms
₹14,954
/ night + ₹2,056 tax
Embassy Suites Buffalo
3-star Hotel · Buffalo
4.0/5
(1,721 reviews)
Cancellation till check-in available
With ClearChoice Max powered by Cleartrip
Free breakfast on select plans
Some plans include free breakfast
Amenities
24-hour front desk
Swimming Pool
Lift/ Elevator
Gym
Hotel safe deposit box (not room safe box)
Shops and commercial services
Property rules
Check-in: After 04:00 PM, Check-out: 11:00 AM
Cancellation till check-in available, with ClearChoice Max
About property
Chippewa District - 0.1 km / 0.1 mi
Statler Tower - 0.3 km / 0.2 mi
Buffalo City Hall - 0.4 km / 0.3 mi
Buffalo Niagara Convention Center - 0.4 km / 0.3 mi
Fountain Plaza - 0.5 km / 0.3 mi
Niagara Square - 0.5 km / 0.3 mi
Buffalo Visitor Center - 0.5 km / 0.3 mi
Road Less Traveled Theater - 0.6 km / 0.3 mi
Shea's Performing Arts Center - 0.6 km / 0.3 mi
Road Less Traveled Productions - 0.6 km / 0.4 mi
Buffalo and Erie County Public Library - 0.9 km / 0.6 mi
One M&T Plaza - 1 km / 0.6 mi
Ellicott Square Building - 1.1 km / 0.7 mi
Erie Community College - 1.2 km / 0.7 mi
Sahlen Field - 1.2 km / 0.8 mi
The nearest airports are:
Buffalo Niagara Intl. Airport (BUF) - 16.9 km / 10.5 mi
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 32.2 km / 20 mi
The preferred airport for Embassy Suites Buffalo is Buffalo Niagara Intl. Airport (BUF).
Amenities: Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands.Business Amenities: Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.Dining: Grab a bite to eat at Bella Ciao, a family restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
See all 99 photos
₹14,954
+ ₹2,056 tax
/ night
No cost EMI from ₹5,670
Breakfast included
Free cancellation
Location
Buffalo, New York, 14202
Ratings & reviews
4.0/5
(1,721 reviews)
5
944
4
440
3
154
2
84
1
98
Location
Rooms
Service
Value
Hygiene
Worst front desk experience, yet!
2/5
·
FayeatToronto on Apr 10, 2024
Stayed there on a Sunday as I had court the day after. This hotel is in a great location for court duties! My family and I prefer to stay in Hilton and Hilton chains because of the relatively consistent quality and service. I've never really experienced any front desk issues at any hotel as I like to do it quickly and settle in. This experience is the worst so far! In terms of poor service. This day, my husband came with me, and we went to the front desk to check in. BTW, valet parking is only $20 - not bad at all! Anyway, there were two front desk workers chatting away, and I had to say excuse me even though they saw us there. Then, our card kept getting declined which was alarming. I sat in the lobby within less than 20 feet from the front desk and called my bank. I was getting incresingly annoyed and frustrated. Around 20 minutes later, the BoA said that they didn't have a record of declined charges. So confused. I walked back up the front, and then the woman flatly said .."Oh, it was actually an issue with our machine"..no sorry..no nothin..stood there in silence waiting for it for a few seconds before she asked for my card again and voila! Wtf she already knew about the issue and saw me on the phone getting frustrated and only said something when I approached her. There were no other guests there, and she was just chatting and laughing away with her coworker. I grabbed the keycards and left. The rooms were clean but needed maintenance. I loved the huge window and the view! I called the front desk that evening to say that I wanted to request a late checkout the next day so my husband could sleep in. It was $30 extra for a 3pm checkout, which was not bad. The included hot breakfast was great! He decided after breakfast at 8 am that he didn't want to hang around the hotel, so we told the front desk (different woman) that we didn't want the late check out anymore, and she said no problem. I messaged on the Hilton app to make sure again, and yes, it was noted already. I only looked at the receipt on the drive home, and they they charged me the $30. We left the hotel between 11 to 11:30am. I messaged on the app, and there was no answer. I sent them an explanation of what happened and that I needed a refund. It is now 3 weeks after that day ( second Sunday in March 2024). I just finished chatting with customer service on the Hilton app, which finally processed the $30 refund. What prompted me to write this review - which I rarely do - is the fact that customer service said they couldn't do anything for me regarding the poor service I received. Oh well, there are plenty of other hotels on the same street if you ever want to stay near the courts and other government buildings.
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Not the experience we are used to
3/5
·
Julie H on Mar 11, 2024
I am usually a fan of the Embassy suites chain. This location was a little lacking. The front desk staff were not the friendliest and did not seem to enjoy their jobs. The room was spacious and comfortable. We usually partake in the evening reception. At this location it was in the restaurant area. We were told unless we had a reservation we could not get a table. We were welcome to get a drink at the bar. We were given a coupon for 2 complimentary drinks. We ordered our drinks to take to our room. The bartender asked if we just wanted a double shot instead of 2 drinks. We declined and said we would take 2 drinks. She became quite annoyed and put our drinks down and rudely walked away from us. This was not the enjoyable evening reception we had come to know and love. I probably would not stay at this location again for this reason.
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Comfortable and clean
4/5
·
Emily L on Feb 09, 2024
I had a comfortable stay - the decor is a little rough around the edges and dated but my room was clean and quiet. Gym was acceptable and had a Peloton bike. Breakfast had a variety of hot and cold items (e.g., eggs, breads, oatmeal, yoghurt, fruit) and an egg/omelette station. I also liked that the room had a mini fridge and a microwave.
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Disgusting behaviour of the receptionists
1/5
·
disgraziata on Dec 08, 2023
we got a flat tire on our rented car an hour and a half away from buffalo, when they were finally about to send help I gave a call to this hotel to find out if they had room for 5 people, they guaranteed me that they would keep us a room for a modest sum of 400 euros for 5 hours, I also called back shortly before leaving to make sure it was available and it was confirmed. once we got there the receptionist who had a name like tahlia, told us that there was no reservation in my name and there were no rooms available, very unkindly inviting us to leave(at that point she was together with her colleague who looked like Santa Claus, description for make it clear who I'm talking about, I don't remember the name). they tell us that there is a hotel next door and that they will certainly have the place, note that at that point it is 6 in the morning. the hotel was related to theirs so that once we left, that other hotel didn't even let us into the lobby (it will also have its own review). lack of professionalism, kindness and knowing how to deal with the total customer, something like this would never have happened in Europe. luckily, however, we found an Uber XL that managed to take us to Niagara Falls where we had our hotel booked and we also saved ourselves 400 euros .
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Not the best Embassy Suites I've stayed at.
4/5
·
F4981JCmichaels on Nov 11, 2023
I've been to a number of Embassy Suites throughout the country, so I have an idea what to expect. This location was different than the others. For starters, it's valet parking *only.* The valet staff is friendly, quick, and polite. In the morning when I was leaving, Felix even brought my car up and parked it in one of the the few spots topside available to him while I got my bags. Thank you Felix. Made leaving easier! A shout out to Erica too for being such a pleasant person. And there was no luggage cart available when I arrived, so Nick volunteered to help me get my luggage to my room. Very friendly too. The breakfast was better than the usual "free" breakfast at most places. There was even a chef available to fix omelets to your preferences, and a staff member gladly changed the TV channel so I could watch the news and weather. One expects an Embassy Suites to be quiet, *especially* for what seemed to be such an upscale location, and *especially* for the high prices charged. My room was $355.61 Hilton Honors or senior rate, plus an additional $25 valet parking fee. But...around 9:00-9:30 p.m., I heard dogs barking in a room next to me. The response I got from the front desk was "that's what dogs do," but I politely explained that at an Embassy Suites I found it unusual I was hearing anything at all. She agreed, and "would look into it." By 10:00 p.m., I didn't hear them anymore. Also, but not brought to anyone's attention, I heard people talking and loud thumping in the room above me. Unacceptable for an embassy Suites facility. To me at least, it seems that "corners were cut" in construction, so noise traveled more. I seldom hear noise in Hampton Inns, or Best Westerns, so why would I hear noise here at a supposed "upgrade" place? The location was good. The views were good. The bed was comfortable. Housekeeping was impeccable.
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Rooms available
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No cost EMI - Pay in 3 interest free EMIs with 5 major banks
Suite, Accessible (Two Queen Beds and 1 Sofa Bed)
600.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Refrigerator
+ 12 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹14,954
+ ₹2,056 tax
/ night
No cost EMI from ₹5,670
Studio Suite, 1 King Bed with Sofa bed
600.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Blackout Curtains
+ 12 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹14,954
+ ₹2,056 tax
/ night
No cost EMI from ₹5,670
Suite, 1 King Bed with Sofa bed, Accessible
600.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Refrigerator
+ 12 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹14,954
+ ₹2,056 tax
/ night
No cost EMI from ₹5,670
Suite, 2 Queen Beds
600.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Blackout Curtains
+ 12 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹14,954
+ ₹2,056 tax
/ night
No cost EMI from ₹5,670
Suite, Accessible (2 Queen Beds and 1 Sofa Bed)
600.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Refrigerator
+ 12 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹14,954
+ ₹2,056 tax
/ night
No cost EMI from ₹5,670
Suite, 1 King Bed with Sofa bed
600.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Blackout Curtains
+ 13 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹14,954
+ ₹2,056 tax
/ night
No cost EMI from ₹5,670
Standard Suite, Allergy Friendly (Two Queen Beds, 1 Sofa Bed)
600.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Blackout Curtains
+ 12 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹1,809
/ night
by
+ 1 other inclusions
₹16,207
+ ₹2,229 tax
/ night
No cost EMI from ₹6,145
Suite, 1 King Bed with Sofa bed, Allergy Friendly
600.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Blackout Curtains
+ 12 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹1,809
/ night
by
+ 1 other inclusions
₹16,207
+ ₹2,229 tax
/ night
No cost EMI from ₹6,145
Executive Suite, Corner (2 Queens Beds, 1 Sofa Bed)
750.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Blackout Curtains
+ 13 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹2,379
/ night
by
+ 1 other inclusions
₹21,220
+ ₹2,918 tax
/ night
No cost EMI from ₹8,046
Executive Suite, Jetted Tub (2 Queens and 1 Sofa Bed)
750.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Blackout Curtains
+ 12 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹2,379
/ night
by
+ 1 other inclusions
₹21,220
+ ₹2,918 tax
/ night
No cost EMI from ₹8,046
Executive Suite, 1 King Bed with Sofa bed, Corner
750.0 sq.ft
Smoking policy – non-smoking available
TV
Newspaper
Air conditioning
Blackout Curtains
+ 12 more
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 21 Apr
Fully-refundable
till check-in
+ ₹2,379
/ night
by
+ 1 other inclusions
₹21,220
+ ₹2,918 tax
/ night
No cost EMI from ₹8,046
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How guests rated this hotel
4.5
Location
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Rooms
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Service
4.5
Value
4.5
Hygiene
₹14,954
+ ₹2,056 tax
/ night
4.5/5
How guests rated this hotel
4.5
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Value
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Hygiene
₹20,024
+ ₹2,477 tax
/ night
₹23,492
13% off
Price breakup
1 room x 1 night
₹23,492
Coupon discount
-₹1,054
Property discount
-₹2,414
Price after discount
₹20,024
+ ₹2,477 tax