20 Apr'24
21 Apr'24
1 room, 2 guests
Cloud Nine Service Apartment
Mylapore, Tamil Nadu | Sat, 20 Apr - Sun, 21 Apr | 1 Room, 2 Adults
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About
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Cloud Nine Service Apartment
2-star Hotel · Mylapore, Chennai
3.0/5
(9 reviews)
Amenities
Parking
Room service
Housekeeping services
Bathroom
Doctor on call available
Kitchenette
Property rules
Check-in: After 12:00 PM, Check-out: 12:00 PM
Alcohol consumption allowed within the premises
Pets NOT allowed within the premises
Debit/ Credit Cards are not accepted
Smoking NOT allowed within the premises
About property
See all 24 photos
Location
Mylapore, Chennai, Tamil Nadu, 600004
Ratings & reviews
3.0/5
(9 reviews)
5
4
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Location
Rooms
Service
Value
Hygiene
Terrible experience Threatened by hotel staff Mr. Mahesh
1/5
·
Parulsing on Sep 17, 2022
Need owner or senior management to revert in regards to complain against the care taker Mr. Mahesh who misbehaved and threatened when we told him about the AC water leaking. He asked us to pay in advance at night 9.00 pm. We have the phone recording of the conversation where he is threatening. They are charging for the location apart from that no service in this so called service apartment
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Harassed by Cloud Nine staff and manager
1/5
·
parul09thetraveller on Sep 16, 2022
This service apartment is very very very very bad. We are a couple who stayed in this service apartment from the 8th of September till the 16th of September. We paid money in advance for the first few days and then we wanted to extend the stay. Since the 14th of September the manager Mr. Mahesh started harassing us to pay money in advance. We told him that we wanted to extend the stay as our plan was not confirmed, but he threatened us that he would not let us stay until we paid him money, and also he would confiscate our belongings including our car unless we paid him money. We were so shocked by the way he spoke, especially to my wife, and called us mental, and that he would lock the gates unless we paid him money so that we couldn't go out. He even threatened to call the police if we did not pay him right in the middle of the night. We told him that such behaviour was unacceptable, and that we would like to speak to the owner, or the MD. He said that he is the owner now, and that he would not let us talk to the MD. We were so disgusted by his behaviour, that we decided to checkout the next morning. But Mr. Mahesh asked us to checkout in the middle of the night, and that he was calling his own people to throw our luggage out of the room. We then called the corporate communications guy, who had referred us the place of stay as being very good. He intervened in the matter, and then Mr Mahesh told him that he did not know who we were,,and would apologise for his behaviour. We want the MD of Cloud Nine Serviced apartments to call us and let us know why we were treated in this manner, and we want a written apology from Mr. Mahesh regarding his behaviour. We have all the evidences of his unacceptable behaviour, and would want to take him to court. My number is 8800736588, and I expect a call from the MD as to why he has employed these kind of staff. To everyone, please do not go by the reviews of this place. The place lacks daily cleaning, the breakfast is the same everyday, they do not give you even an electric kettle, and the A/c which was in room was leaking constantly, and when we told Mr Mahesh the problem, he sent people to the room to put towels where the water was dripping. The towels soon got fully saturated, and the whole room was filled with water. Even after telling him many times, he did not send any mechanic to repair it. Would you want to live in such a place?? Think before you book. And every word of what I have written is genuine. You can call me up to find out.
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Prime location, affordable, neat clean and spacious rooms
5/5
·
kthanigai on Jan 02, 2022
Very friendly staff, clean spacious and neat rooms, AC water heater small locker were provided. Complimentary breakfast. Prime location near KMC hospital (kauvery medical center) and Anjaneya temple in alwarpet. Overall we had a very pleasant stay and highly appreciate all the help staff extended to us.
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I will not recommend this place for people like my family (from US, no influence in Chennai)
1/5
·
Ramesh B on Jun 03, 2019
We stayed in this facility last summer (Jul’18) while we visited Chennai from US. We choose this place looking at these fake reviews in Google. I just want to share our real experience and help the type of people like me who will be traveling from US to Chennai and will be looking for a serviced apartment thru internet. I will not recommend this place for people like my family (from US, no influence in Chennai) Pros: Ok type of rooms (not much space), nice breakfast and nice nearby amenities. Cons: 1. Poor / unprofessional way for managing room rent a. When we booked this place from US to stay there for a month for 3 adults & 2 kids, they asked for 10K advance, we requested our relation living close to this serviced apartment to pay that advance. b. During our travel time, they contacted our relation directly and asked them to give another 10K to confirm the room before our arrival, since my relation was not able to contact us they paid that money without our knowledge. c. Initially, they committed with us for making the full payment in two parts, one portion by end of 15 days and another portion while checking out after 30 days. d. After we arrived, that night itself the front desk manager (I don’t know his name, but it’s not Magesh, another manager with glasses), said they need 50% of the total 30 days rent the second day itself. We mentioned to him that they had initially committed for two partial payments. After that he said, “OK that’s fine Sir”. We felt, wow nice customer care without realizing what's coming for us the next day when we meet another manager Mr. Magesh. e. Next day morning when I was going to nearby grocery to buy some things (I was literally tired with jet lag and late-night arrival), Mr. Magesh just stopped me on my way out and started explaining what his management is asking him about the rent for my room. He asked me to pay 50% of the one month rent immediately. I said, last night I already spoke to the manager about the initial commitment of making 2 partial payments and he agreed to it. Mr. Magesh said, I need to pay 50% now. I asked him whether I speak to his management and he refused, and he said, ok pay at least 10k more now. Then I agreed to pay 10k more. f. This didn’t stop, in few days later he stopped me while I was coming back from shopping, I was carrying few pounds of things in both my hands, Mr. Magesh just stopped me and started asking me to pay more money. I was really annoyed, and I told him why this is happening to me and I expressed that I am not been treated well so far, he didn’t bother about my concern and he raised his voice. I was worried and requested him that I will go to room first to keep the things I was holding. Finally, he let me go after annoying me for 20 mins. Then I came down with a payment plan with dates like paying them every Friday the balance for that week, and I asked Mr. Magesh to review it and I requested him to sign that, he was not ready to sign but he verbally agreed to that payment plan. g. After few days, I had my in-law visited me in the morning during breakfast and I requested the supervisor whether my in-law can have breakfast and I told them I am ready to pay for it, he said not need and allowed him to have breakfast (he had just 3 idly). Then we went back to room and chatting, then I got a phone call in the room from Mr. Magesh, literally he started to hell at me saying, I should not bring outside people to have breakfast. I told him supervisor allowed me, but he didn’t listen to me at all and he kept on screaming and I requested him please give respect, he didn’t stop, and I told him I am ready to pay for it, Mr. Magesh said I have to pay Rs.500/- for 3 idly my friend had and he just hung up the phone. Then I took some of my friends help to find out another severed apartment near by and moved out the same day with my 2 little kids and my old mom. So much of stress I had to go thru that day, which I can’t explain in words. 2. Lake of customer service a. Initially we requested for normal refrigerator so that we can store some fruits and milk for my kids, which they committed to provide. When we arrived, we saw a small size refrigerator which is typically used for storing beers. b. Person who servers the breakfast (he also takes care of all the services to that property) in the morning is biased in treating people, he always stays near our table to push us to finish our breakfast as quick as possible, even though we are a group with 2 young kids and old lady (75 years), reason he will say is people will come, even though there will be some other people (may be influenced people) in the breakfast room he will only hurry us. 3. Annoying front desk person (manager) “Magesh” – VERY CAREFUL WITH THIS GUY!!
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Please be aware! Don’t lose your money at this property
1/5
·
Vijaya S on Aug 12, 2018
Extremely Disappointed!!! We were planning to visit India for the first time and Cloud Nine was the first accommodation in our trip. Prior to arriving, we were asked to pay a deposit for our stay and had to pay cash up front. With a family of seven, we had requested to stay at Cloud Nine for two separate stays in Chennai during our holiday, in hopes that we would have a family friendly accommodation. Once we arrived we noticed that the rooms were stuffy, and the tap sinks and other closets and closed spaces were filled with neptholine balls (moth balls) which gave off a strong odor in both rooms with little air ventilation. When we opened the fridge there were yellow stains everywhere and we could not use it at all. The coffee mugs and trays were dusty and stained, making it unable for us to even drink water. Given that it was a service apartment, none of the kitchen amenities were in working order or in usable condition. In one room, the drinking cups were placed under the rack where you keep your shoes. When we were passing by the lobby, we saw that the staff were cleaning the plates and cups outside and just rinsing them using a bucket of tap water, but no sanitary measures were being taken. After staying the first night, we raised our concern to the manager in private and switched our accommodation to another hotel. We explained the hassle we had to go through to find an alternative last minute accommodation for our large family and stated that we understand we stayed one night. However, we would like to be refunded for the remaining stay. The manager agreed to this and said he understood our concerns and would get back in touch with us. After that, he stopped answering our calls and we even visited the property again a few times in person but he was “unavailable.” He would later answer our calls, but say he needed extra time. Finally he denied our refund under the basis that he had to hold the room for us. With all other properties and hotels, all guests are able to make reservations and still get refunds if it’s within the cancellation policy. Additionally, he kept the advance payment that he took for the second half of our stay that we originally planned with them (for a completely separate week). No other property asked us to pay cash up front, especially as foreign tourists. However, this was the only place that asked, and unfortunately we didn’t know, as this was our first time visiting the country. We lost a lot of money by trusting the manager’s words and what appeared to be his “kind” demeanor. He never gave us an opportunity to talk to the management and came up with his own answers—not allowing us to get a single penny back. We won’t recommend this place to anyone and want to help others from losing out their money. Please save yourself the hassle and money and find a tourist friendly and trustworthy accommodation elsewhere. July - 2018.
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