For full fares
- 50% cancellation charges will be levied on basic fare when a confirmed reservation is cancelled within one hour prior to departure.
- Documentation charges of INR 100 are levied when confirmed ticket is processed for refund.
- When tickets are reissued from higher to lower fare, a reissuance charge of INR 100 is levied, irrespective of change in sector/class of travel.
- The tickets can be processed for refund within two years from the date of issue (unless specified there wise). However, validity of the ticket remains unchanged
- Every ticket that is cancelled / revalidated to open needs to be defaced / endorsed within 24hrs from the time it's cancelled.
For special discounted fares
- Cancellations to bookings may be made up to one (1) hour prior to the scheduled departure time for a fee of Rs 750 per person, per one way
If you cancel a booking, Cleartrip levies a cancellation processing fee of Rs 250 per passenger per segment. Remember that this is in addition to the airline’s own cancellation charges. If you make an amendment to your booking, we charge an amendment processing fee of Rs 250 per passenger per sector. Cleartrip’s fees are standard across all airlines.
All tickets issued to the customer shall additionally be governed under the terms and conditions as laid out by Jet Airways on www.jetairways.com
|Class of travel
Any excess baggage beyond the permissible Free Baggage Allowance will be charged at carriage rates that vary from sector to sector. These rates are available with the airline upon request.
- If you need to make amendments to your tickets, let us know and we’ll help you out. However, if you are holding paper tickets, you’ll need to contact the airline directly for amendments.
- If you are cancelling a paper ticket‚ please note it must reach Cleartrip’s office within 48 hours of your cancellation request to process your ticket endorsements and refund.
- If you are holding e–tickets, you can cancel online on our website if the cancellation request is made more than 3 hours prior to the scheduled time of your flight. If the cancellation request is submitted less than 3 hours, you need to contact the airlines to get your reservation cancelled.
- The above mentioned cancellation process and refund processing time may vary.
- In case of lost or damaged paper tickets, the refund process cannot be initiated with the airline.