Verified by Visa & MasterCard SecureCode


Understand | Why this is required

To make online shopping safer, the RBI has made it mandatory, from 1st August onwards, for all online transactions to have an extra level of authentication. The ‘extra’ level, is a password that you will have to enter after entering your credit/debit card details while making online payments. You will require this ‘extra password’ for transacting on any website in India, including Cleartrip. This new technology is called VBV – Verified by Visa or MSC – MasterCard SecureCode.


Register | Your card for VBV or MSC

All you have to do is log on to your bank’s website, register your card for Verified by Visa (or MasterCard SecureCode) and get your password. Each bank has its own process for card registration. So, hop on to your bank’s website and register now:

HDFC Bank ICICI Bank (Special Instructions) Citibank HSBC Bank
Standard Chartered State Bank of India Axis Bank ABN Amro
Deutsche Bank Karur Vysya Bank

Transact | With extra security on Cleartrip

Great! Now, every time you book on Cleartrip, after entering your card details on the payment step, you will be redirected to your bank’s website. You will need to enter your VBV/MSC password there, after which, you will be redirected back to Cleartrip for completing the booking process. That’s it!


What about American Express cards?

For Amex cards the ‘extra level of authentication’ will work slightly differently. On the payment step at Cleartrip, you will be asked to enter you billing address, which will be passed on to the bank. This will be checked against your billing address the bank has on its records. If the addresses don’t match your payment will be rejected. This technology is called AVS – Address Verification System. Please check your credit card statement if you don’t remember your exact billing address.

What if my bank does not support Verified by Visa / MasterCard SecureCode?

The RBI notification concerns cards issued within India only. If your card is issued outside India, your online transactions will go through even without this extra authentication step (unless your Card Issuer requires SecureCode/VbV authenrtication). If your card is issued in India, we suggest you look for a new bank!

Please Note: Information given in good faith, and explanations herein are as Cleartrip’s interpretation. The above is meant as a basic guide for Cleartrip’s customers and website visitors. We at Cleartrip are not responsible for any direct, indirect or consequential liabilities arising out of your decision to use or act on the above or otherwise.