How to file claims

Step 1: In the table below, identify the type of claim you’re entitled to, and the documents required to file the claim.

Step 2: Now, download the Insurance Claim Form (click to view PDF)

Step 3: Fill in the form and send it, along with all the required documents, to this address:

CLAIMS DEPARTMENT
TATA–AIG General Insurance Company Limited
4th Floor, Ahura Center, 82 Mahakali Caves Road
Mumbai 400 093, India
Fax: +91-22-6693-8171

Got questions or queries? You can call TATA AIG’s 24–hour service center at 011–41898858 or send them an email at cleartripinsure.tata-aig@internationalsos.com. Looking to send a fax? The number is 011–41898801.

Type of claim Maximum Coverage Documents required **
Flight / Common carrier Delay Rs. 1,500 per 6 Hrs delay period upto Rs. 10,500

This coverage provides for reimbursement of expenses incurred for the delay in flight/common carrier for more than 6 hours.
  • Claim Form
  • Original Bills towards Expenses incurred for meals & lodging during the period of delay
  • Copy of Ticket & Boarding Pass
  • Copies of Correspondence with the Airline/ Railway authorities certifying about the delay
Emergency/Accident Medical Reimbursement Rs. 100,000

This coverage reimburses your medical expenses (up to Rs.100,000) if you are involved in an accident during your trip and need medical attention. The expenses are towards inpatient and outpatient medical expenses.
  • Claim form
  • Treating Doctor’s report
  • Original Admission/discharge card (in case of hospitalization )
  • Original Bills/Receipts/Prescription
  • Original X-ray reports/ Pathological/ Investigative reports.
Loss of Baggage Rs. 7,500

This coverage reimburses you up to Rs 7,500 if your luggage is lost while in the custody of the common carrier during your trip.
  • Claim form
  • Property Irregularity Report (obtained from Airline)
  • Copies of Correspondence with the Airline authorities / Others about loss of checked baggage
  • Individual list of items in each baggage with Approximate cost of each item.
  • Details of compensation received from Airlines/Other authorities, if any
Trip Cancellation/ interruption Rs. 20,000

This coverage provides for the cost of your flight booked through Cleartrip, if you need to cancel or shorten your trip due to sickness, injury or death of an immediate family member or your traveling companion or one of their immediate family members.
  • Claim Form
  • Medical reports / Death certificate of insured, companion or immediate family member.
  • Proof of relationship
  • Details / supporting documents of amount refunded by common carrier and Hotel.
  • Copy of Ticket & Boarding Pass
  • Copies of Correspondence with the Airline/ Railway authorities certifying about the delay
Accidental Death & Dismemberment Rs. 7,50,000

This coverage compensates the legal heir of the person in case of the death of the insured or dismemberment of any body parts.

For Accidental Death

  • Claim form (Personal Accident claim form)
  • Original Death Certificate
  • Original/ Attested Post Mortem/ Coroner’s report
  • Attested copy of FIR/ Police Inquest report, where applicable

For Dismemberment

  • Claim form (Personal Accident claim form)
  • Medical/ Investigation/ Lab reports (x–ray etc.)
  • Admission/ discharge card, if hospitalized
  • Attested copy of FIR/ Police Inquest report, where applicable

* Note: For Complete details of the coverage, kindly refer to the policy wordings