by Cathie L on Nov 04, 2013
A hotel experience which went well above expectations.
Every room has a balcony and our view couldn't have been better- an unobstructed view of the sea to the left and of the park to the right. The location of the hotel couldn't be better and allowed quick access to all the local highlights.
The rooms were very large and beautifully presented. The inclusive breakfast was amazing, covering every imaginable breakfast food and an open kitchen for specific requests. The evening meals and bar meals were also of a very good value. All staff were friendly and knowledgeable, the vast majority spoke excellent English and went above and beyond to ensure guest happiness.
I am a disabled traveler and this was one of the easiest holidays I have had. Staff received and returned a mobility scooter for me and arranged one for another traveler.
The booking was made through a third party so the room wasn't disabled as required. Staff upgraded us to a suite as a result, before moving us to the nearest (next door) disabled room the next day. Room service came with no fee and staff provided friendly and unobtrusive support through out the stay.
by jossie13 on Nov 01, 2013
This was our third visit and we had not been since 2011 but the reception staff remembered us. I had emailed the Hotel with a request for a room similar to the one we had previously and this was noted and we were given a room 2 doors away. The staff are helpful and the Hotel is very clean and tidy. The Manager is always around and keeping a close eye on things. It seems to be a happy team of staff and very welcoming and we will definitely return. Thank you Vila Gale!
by CaliforniaKris on Nov 25, 2013
The staff at the Vila Gale were exceptionally gracious, especially Michel and Carlos the manager. And they were put to the test with over 7,000 in town for a Budist Conference during our visit. We loved the views from our room and the delightful village of Cascais. It was a great surprise. The train to Lisbon is walking distance to the hotel and we had a great Fado Dinner at the Cascais Fado Restaurant. Beautiful memories - thank you!
by dremolitor on Nov 14, 2013
I like that the hotel had great views from the room, loved that it was across the street from the tram, loved the big free breakfast (lots to pick from) only thing I didn't like was that you can only hook up to internet in the lobby. I guess that is a small trade off.
by MAFC on Nov 01, 2013
I stayed he with a group and the hotel suited us really well. The rooms were a decent size and comfortable. We had a room on the back of the hotel looking over the car park which was fine. There were no noise problems. Obviously the rooms overlooking the pool and sea were nicer but then they were more expensive too.
The breakfast was decent but when it was busy sometimes there was a bit of a queue for the only egg chef and the buffet would run a bit low. But generally there was plenty of choice and the food was good.
We used the bar in the evening and they were friendly and efficient. For a big group it was good as it had plenty of seating and could accommodate a lot of people in the same area. Some of the guys used the WiFi and the reports were good with communal computers also available.
The hotel is about a ten minute walk from the town centre and as it is along the sea front it is flat and pretty. We didn't really try the pool much but it appeared nice enough.
Overall so long as you are happy with quite a large hotel, it is a good place.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.