by elaine010 on Nov 04, 2014Hotel
This was our second stay at this hotel and we really enjoyed it again! Upgraded to a Seaview which is well worth while lovely view over marina and watching sunrise each day was marvellous! Room very large with a hidden kitchen behind folding doors. Hotel very clean and the staff so friendly and helpful. The location is perfect only 5 min walk 2 marina and 10 into cascais itself. Nice walk into Estoril along the promenade and also in the other direction to Guia.The Hemmingway restaurant at the marina is a must great food and service and their dessert cocktails amazing!!! .
by kiwinorfolk on Nov 08, 2014Hotel
We spent two weeks at this hotel and thoroughly enjoyed it. It was in a very good position with only a 15 minute walk into Cascais. The room
was large and well presented, we had a sea view room which was lovely. The staff were very good as was the cleanliness. We enjoyed the large choice at breakfast. We only used the restaurant buffet in the evening once, because although the food was good quality and enjoyable we felt that 22 Euros a head it was not good value for money. There was a nice bar and pleasant grounds with pool.
There was plently to do and see in Cascais and with an inexpensive train to Lisbon was ideal for a break, we also visited Sinistra on the local bus, worth a visit. There were many restaurants in the village, which were excellent and we thought good value for money.
A lovely holiday hightly recomended.
by Pete-travel14 on Nov 04, 2014Hotel
This is a very good hotel with some great views if you get the right room, it was our third time and managed to get the top right hand room.
It looks over the bay of Cascais and also all the way to Lisbon. Hotel bar is good only had breakfast as the main meals are all buffet (need to served on when on holiday) but the breakfast can get very full, best to go later.
We love the hotel as its only a short walk to the centre but away from it.
WI FI is a TOTAL PAIN PAID FOR IT BUT DIDNT WORK IN THE ROOM. did get my money back but it meant no conferencing as the world can hear you in the lobby.
by David H on Nov 25, 2014Hotel
We stayed at the Vila Cale Cascais after some excellent five star hotels in Paris and Lisbon and that might have been the first mistake. The interesting
thing about this hotel is that it has quite a lot of good features but for us they did not quite come together for a total experience.
Let do the good things first, location is excellent and with a seaside room there are some good views. Although with an Atlantic gale almost blowing the door through when we woke after our first night we wondered about our choice. The bar area is well laid out and the bar staff were excellent. The health service were limited to a sauna and massage but my wife and I found the massage excellent. The rooms themselves were of a good size. The staff responded well to issues, when they were raised. Breakfast is efficient without being overly stylish.
What we thought could have been better:
. Not being asked for a E15 daily fee to move initially from a very dark garden room view to a sea view even though the hotel was hardly nearly fully occupied. Most hotels are happy to profile their best aspects whenever this is possible.
. (we were not) Being offered a complimentary umbrella, when the rain was almost horizontal and the only other option to go outside was to get totally soaked which we did. Most hotel have complimentary umbrellas, this did not.
. Not having to have the electronic key re-coded every day, even though we are diligent in keeping the electronic key from our phones. And not being told by hotel staff that it would be our fault because the key would obviously have been near the phone. And certainly not having a faulty lock system that meant we spent on entire night with no room access unless a staff member accompanied us to unlock the room (which they did willingly by the way).
. Just on the whole, a lot more lightness in the staff, and a hotel atmosphere that it wasn't really mosty about just churning guests through a check in and check out cycle and not much more in between in terms of real acknowledgement.
. And finally, not to have a step over in-bath shower which is one of the most common very dangerous hotel features in my opinion. The risk of slippage is very high especially in this particular configuration.
This is place with great potential if it wants to realise it.
by phmaster on Nov 10, 2014Hotel
Stayed here with my wife for a special occasion (which was pointed out to the hotel by my travel agent on booking)
Tired dark rooms. Staff had no interest in engaging with us and did not acknowledge our request for a balcony suite or our special occasion.
Buffet breakfast was extensive and interesting however the hot food options were cold every morning !
We asked for some advice from reception regarding local attractions but the staff either had no knowledge or just didn't care.
Could be a lovely venue but needs a refurb and some customer service training !
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.