by amza69 on Jan 29, 2015Hotel
Good location in Cascais,ask for a room with the view to the see.Large rooms,very clean,the stuff is friendly.Room service works very well,good breakfast.Yet is good to know that from CASCAIS railway station you can take the bus in order to reach the hotel,but it wil last 40 min.If you go by train from CASCAIS to LISBOA,they have a kind of tran like R.E.R. PARIS and untill you arrive in LISBOA it last about 25 mins.Make a resrvation for fado evening.
by JUACI q on Dec 10, 2014Hotel
Yes, this did fit the bill for a large group of golfers. Large spacious bedrooms with mini kitchen etc. allowed us full flexibility.
Very good buffet breakfast, well used every morning by our group.
Only a short walk from the main town with enough bars and restaurants, along with a decent night life.
Check in and out was a smooth process with no hassle, all rooms were as booked so we had no issues what so ever.
Rooms facing the water had a good view and were a bit nicer, rooms on the other side were facing an outdoor bar and were a bit noisy some nights.
Overall very good, would have no problem returning.
by mmmmhh on Jan 26, 2015Hotel
Nice hotel, but attention to detail not great. The remote control only worked if you shook it and TV reception not great. Shower head at something wrong and the water came out at all angles! Having said that the bed was very comfortable and the room was quietish. Unfortunately I was near the lift shaft so that became noisy early in the morning. Someone else had a room near the air conditioning unit, which was also very noisy. So choose your room carefully! Breakfast was average. There was a good selection but the quality was very average.
by David H on Nov 25, 2014Hotel
We stayed at the Vila Cale Cascais after some excellent five star hotels in Paris and Lisbon and that might have been the first mistake. The interesting
thing about this hotel is that it has quite a lot of good features but for us they did not quite come together for a total experience.
Let do the good things first, location is excellent and with a seaside room there are some good views. Although with an Atlantic gale almost blowing the door through when we woke after our first night we wondered about our choice. The bar area is well laid out and the bar staff were excellent. The health service were limited to a sauna and massage but my wife and I found the massage excellent. The rooms themselves were of a good size. The staff responded well to issues, when they were raised. Breakfast is efficient without being overly stylish.
What we thought could have been better:
. Not being asked for a E15 daily fee to move initially from a very dark garden room view to a sea view even though the hotel was hardly nearly fully occupied. Most hotels are happy to profile their best aspects whenever this is possible.
. (we were not) Being offered a complimentary umbrella, when the rain was almost horizontal and the only other option to go outside was to get totally soaked which we did. Most hotel have complimentary umbrellas, this did not.
. Not having to have the electronic key re-coded every day, even though we are diligent in keeping the electronic key from our phones. And not being told by hotel staff that it would be our fault because the key would obviously have been near the phone. And certainly not having a faulty lock system that meant we spent on entire night with no room access unless a staff member accompanied us to unlock the room (which they did willingly by the way).
. Just on the whole, a lot more lightness in the staff, and a hotel atmosphere that it wasn't really mosty about just churning guests through a check in and check out cycle and not much more in between in terms of real acknowledgement.
. And finally, not to have a step over in-bath shower which is one of the most common very dangerous hotel features in my opinion. The risk of slippage is very high especially in this particular configuration.
This is place with great potential if it wants to realise it.
by phmaster on Nov 10, 2014Hotel
Stayed here with my wife for a special occasion (which was pointed out to the hotel by my travel agent on booking)
Tired dark rooms. Staff had no interest in engaging with us and did not acknowledge our request for a balcony suite or our special occasion.
Buffet breakfast was extensive and interesting however the hot food options were cold every morning !
We asked for some advice from reception regarding local attractions but the staff either had no knowledge or just didn't care.
Could be a lovely venue but needs a refurb and some customer service training !
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