by louCork on Sep 10, 2014Hotel
This hotel is in an enviable location , with the quietest pool area we ever stayed in . Never a problem with getting a sun bed or an umbrella ,
reception supply pool towels and there is never a problem getting new ones. The rooms are lovely , we were lucky enough to be upgraded to a junior suite, facing the side road . I think all hotels of this class should have free wi fi in all areas. The breakfast is good with a nice choice , of course it gets a little boring after a few days . But you can take your breakfast outside which is a lovely touch . There is one woman cooking
Fried eggs or making omelettes but they need to have two people there as it causes a q to form quickly . The staff are really friendly and helpful . With plenty of local knowledge . I would return to this hotel again .
by stephen1912 on Sep 08, 2014Hotel
We stayed in the Vila Gale for two weeks in August 2014. This was a family holiday with our two adult children to celebrate our daughter's graduation. The hotel is really good and with the exception of the free Wi-Fi all of its facilities are first rate. We found the rooms to be excellent and comfortable and breakfast was busy but easy to get what you wanted from a wide range of buffet items. The staff were all really helpful and very friendly and were also very knowledgeable about the locality. The hotel pool is a little small but the town has several lovely beaches only a short walk away - however the sea is cold! Cascais is a really great base with Lisbon only 40 minutes on the train and places like Sintra a bus ride away - we chose to use public transport; although driving seems to be safe although I would not advise this in Lisbon! Cacais has loads of bars and restaurants and also quite a few historic buildings and art galleries. As such it is a really great place to come with masses to do.The free Wi-Fi in the hotel (which is only available in public areas) was the only real downside. Our two youngsters who are very into using electronic devices found the Wi-Fi erratic and a bit disappointing especially for a four star hotel. However this is really a relatively minor issue and did not have significant effect on our holiday. Improving this would however make the hotel even better than it is! Overall we had a great stay and would recommend this hotel.
by Ian P on Sep 07, 2014Hotel
Very nice hotel in a good location within walking distance of the town. Great clean pool with plenty of sunbathing space. Good choice at breakfast and nice rooms. Only downside was the windows had not been cleaned inside for sometime.
by marypoppins2 on Sep 07, 2014Hotel
Just leaving here today and have enjoyed my stay. The hotel (along with a few others) is set apart from the main area of Cascais so it's very quiet with
no noisy bars or clubs so great if you are looking for a peaceful get away.
My room was lovely and so big, bigger than my front room, complete with a nice bathroom and tv with English channels and pay per view films. The restaurant breakfast was lovely and ample with lots of good choices including pastries, cereals, cold meats and cheeses and the European take on the English breakfast.
There were always sun loungers available by the pool and there was a snack bar by the pool and an outdoor lunch area serving food and cocktails each day.
Each evening I walked down to the main part of Cascais for dinner which took about 20 minutes at a leisurely stroll. There were lots of lovely restaurants to choose from and a good variety of cuisines. I used the trip advisor suggestions on places to eat and found the portions were a good size and reasonably priced. Just be careful when walking at night as the whole area is cobblestones and parts are very uneven and slippery as well as only having a few street lights it can be awkward footing.
Ok now the downsides -
Like most hotels I've stayed in abroad there is a lack of communication and info available. I tried using the instructions on my room safe to lock it and with no luck came down to reception to be told you had to pay and receive a long print out of instructions from them before using the instructions actually on the safe. Again with the wifi, having to ask reception to find that in the lobby it was free but you have to pay 5 euros a day to use wifi elsewhere and that came with a long log in username and password each time. You'd think in this day and age a big chain hotel like this could offer the guests free wifi. I've stayed in smaller hotels where the wifi was free.
In the bathroom the shower in the bath was great with lots of hot water but the ceiling was very low and as I'm 5ft8 anyone taller than me would have to stoop.
I only found out that you could ask reception for towels for the pool 2 days into my stay whilst chatting with a holiday maker by the pool. All you really need is a leaflet in the room explaining practical things like this as they already had a booklet with room service and wine tasting etc in the room so it could be added to that to give guests a heads up.
So on the whole only a few little niggles which didn't ruin the holiday and the room was clean and fresh with new towels each day. The hotel itself was bright and clean, air conditioned and the staff friendly and helpful.
by AzadAli on Sep 14, 2014Hotel
Nice property and good location. Great breakfast and excellent staff. Housekeeping is very poor and wifi will frustrate the best of us. Except for the unkept rooms, the rest of the property is great and you can walk to a variety of places to eat. Travellers need to be wary of airport transfers. The arranged transfer tried to scam us for $100 and we instead took a regular taxi that ended up costing $50.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.