by anusandy on Apr 07, 2014Hotel
I stayed at this resort from April 2 - 4. The property is lovely. Excellent location,. the view from the room is fantastic, the pool is very nice. The staff is also very courteous. However there are a few things which may not prompt me to stay here for a second time. Given the amount which I paid for a super deluxe room, the rooms are quite small. The tiles and wood used for flooring and doors, etc are very ordinary quality. It seems that the doors or all the wooden area has not been done (read polished) since a long time. It looks that you have come in a very old hotel where the polish is peeling off. This shows the maintenance. Then come to the hygiene. We ordered the food in our room. The kitchen is a long way from the room and the gallery to the rooms is not covered. It is an open area. When the food was brought the items were not covered with aluminium foil or poly film. It got cold as well as it is unhygienic. This cannot be expected from a hotel of this kind. Finally, there is no wifi in the hotel. You are stranded unless you have your own internet dongle. These days even small hotels have wifi in order to attract customers and one of the first requirement of a traveller is that the hotel should have wifi. So with all these I may not like to stay here again
by Praveen C on Oct 14, 2013Hotel
Excellent facilities. ...very good rope way facilities. ..great food...bit costly but worth while with family....nice resort at the top...located right at the foot hills ...so quiet reachable. ...should be worth checking next time as well....
by SidewaysCA on Aug 01, 2013Hotel
I usually plan my trips in advance but this one was planned in haste. Kasauli was the destination for a 1N2D trip. Phone calls were made to TTR as none
in Kasauli were available. Luckily we could find two adjoining rooms. Rooms were lovely with spectacular misty views of the valley and also of the cable car to Timber Trail Heights. It was so refreshing to just sit out on the balcony and breath in the fresh mountain air and all this not too far from the bustling city of Chandigarh.
Food was good too but the terrace restaurant gets crowded thus slowing their service. The only hiccup we faced was in service when we asked for pool towels. It took them a long time to get us some.
All in all a very pleasant stay with one of the best mountain views we have experienced so far from a hotel room.
by 270Sunny on Dec 19, 2013Hotel
The resort seems to promise much more than it actually delivered ...we stayed at timber trail resort for 1 night and 2 days but the experience was not that grt.. The location of the property is far from the market and the hotel told me a car to visit a distance of abt 2 kms could be arranged at Rs 500 by taxi.. The hotel rooms were decent , but some of the rooms had some bad odour...There is nothing to call it a " Resort".. All the facilities in the Hotel including SPA, sports and other recreation are avlbl at the Timber trail heights , an affiliated hotel located above that can be reached by Ropeway, the worst part was we being the guest at Resort were not even allowed access to see the property at timber trail heights ... Overall choose the property at timber trail heights ....
by Ravi1971 on Jun 30, 2013Hotel
Stayed with my family from 27th to 29th June. Service was much below expectations. Water took more than one and a half hours to be served in the room after two reminders. Though we were on breakfast and dinner plan, On Friday 28 th June wanted to have a drinks and snacks , of course paid, by the pool restaurant but was refused as per the POLICY that only guests taking buffet are allowed to sit here, wherein more than half of the place was empty. Very unprofessionally handled by the waiting staff there. It was very embarrassing. Business refused and an unpleasant experience there. Being an in house guest if one is not able to use the facilities, no point in being exposed to it. The swimming pool was very dirty with no pool attendant when kids were in the pool and also the pool had very limited operations hours. Mr Swaroop was pretty helpful and courteous in the restaurant. Upon checkout, as a gesture which one would expect in a small lodge also, not even once the feedback was asked for. Hope you enjoyed the stay, looking forward to see you again are a few words which one always expects were not mentioned. The checkout process was very robotic and mechanical . These are the basics of any hospitality business. Overall an unpleasant experience and not worth a visit again.
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