by Amitupadhyay02 on Mar 22, 2015Hotel
When i came first time to mumbai I stay in hotel unicontinental in khar west. That stay encourage me to stay more time in Mumbai. Reception are very Co operative and very familiar special thanks to Vikash Mishra to his support during my stay of 2 months. Room service are very good in the hotel. Hotel room view is good as it is having multiple windows. Bar and restaurant is very good in the hotel. Veg restaurant virndavan is having excellent food quality near by to hotel. Khar station is just 100 m from hotel which is connected to my work location by 10 min journey, and overall, hotel services are more than enough in budget provided.
by Hardik P on Nov 18, 2013Hotel
It was overall a good experience. The hotel is just next to the bandra railway station and 20 minutes from bandra kurla complex/MMRDA grounds. Staff was very cooperative. Room was very neat and clean.
by som25 on Mar 23, 2015Hotel
Very good connectivity. Good hotel and nice rooms. Staffs were cooperative, especially the front office manageress and Mr.Vikas,the guest relation executive. Both of them were very friendly and helpful. They helped us a lot during our two days stay in the hotel. Excellent !!!
by Spaag G on Jan 30, 2014Hotel
@ the hotel the staff lacks curtsy, some of them are indeed helpful, but the lady at reception needs to be more polite & receptive to customers needs... every time i've stayed hear the staff has asked me for money up front & in a very rude manner, especially whenever i'm looking to extend my stay for any extra days, their is lack of tissue paper every time i've stayed hear.. & food is horrible to say the least. But the redeeming factor is location & the new furniture built at the hotel. Hence would rate it as average hotel in the vicinity.
by DeepeshRohra on Jun 12, 2015Hotel
* Awesome location, near to Khar Station
* Decent pricing compared to near by competitors
* service is not up to the mark.
Overall, It was a good stay also I got superb discount from Cleartrip.
by Prabhloch on Apr 23, 2015Hotel
I stayed at this hotel for 3 nights from April 18 - April 20, 2015. Checkout out on April 21, 2015.
Before making the payment and booking the hotel online, I had called the hotel to confirm a couple of things, like:
Timing restrictions for guests
On the phone, they told me there were no timing restrictions for guests, room service was 24 hours and outside alcohol was allowed in the room.
However, to my utter disgust, the very first night, I found out that they would charge Rs 1000.00 per guest after 8pm. I was accompanied by two of my friends. The reception staff was initially rude, said I needed to pay Rs 1000.00 per guest or they couldnt visit me in the room. It took me close to 30 minutes of deliberations with the staff for them to realise they couldnt take me for a ride.
Room Service - There's no food available after 1am. They call it 24/7 room service.
Outside alcohol - That's not a problem here.
Also, when I checked in, first they made me wait for 30 minutes for no good reason. Then, the toilet seat in the washroom was leaking, I noticed it while their staff was showing me the room. When I requested for the room to be changed, they took me to another floor. Shockingly, this room had the same issue. I called the reception, and the lady on the phone said I could freshen up and they'll call the plumber in my absence to get it fixed. I couldnt believe what she said, and I somehow pressed for a room that didnt have any such issues. So after 40 minutes of juggling post the initial 30 minutes of waiting, I got into a room where the washroom didnt have any issues.
Had I not made the booking online, I would have never, ever stayed in this hotel.
The only plus point is the lounge on the ground floor, 3 wise monkeys, it was pretty good.
by vikaskatira on Jul 02, 2015Hotel
I am a regular visitor to mumbai & i usually stay in another hotel but since that hotel was fully booked this time, i decided to book unicontinental this time after seeing the pictures on yatra.com. The pictures showed the rooms to be spacious but it is extremely small & filthy that too was not the base category but one category higher. The hotel staff is extremely rude, they actually did not know what hospitality is. Some people were there to meet me they did not allow them to come inside as they said there is a policy of no guest allowed. So in all this hotel is not at all worth it & many options better than this in terms of money, location,ambience & hoospitality are available.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.