by embenefi on Feb 10, 2013
When I was in India I became extremely ill with falciparum malaria which I picked up in Africa, not in India. The hotel had a concierge assist me in getting to the hospital the day before my flight. This person stayed with me at the hospital while I received IVs and helped me back to the hotel. My flight the next day was at 4:30 in the morning and the clerk at the desk came to my room more than once to wake me and helped me pack because I was so ill. This hotel, and hotel staff, went above and beyond their call of duty to ensure my safety during a time of emergency for me. The rooms were clean and there were many people to ask for help. Furthermore, I received an unexpected discount. I thought I had owed money at the end of my stay and the clerk who had helped me pack as well told me no, someone had called, possibly my mother, and paid off my debt of 2,000 rupees. I was shocked, but delirious with fever so I didn't think anything about it. My mother later assured me that she had nothing to do with it so I now think that guy had just given me a discount because I was so sick. He also called a taxi for me and helped me load my luggage. Well, the airline wouldn't let me fly because I was jaundiced and obviously sick so after a seven day stay in Mukund Nagar Hospital (avoid that place at all costs) I came back to the UniContinental. The people were just as nice and sympathetic as they had been before. Plus, it's super convenient to the train station. I will definitely use this hotel again next time I travel to India. Like I said, they went above and beyond when they really didn't have to.
by TattooedPassport on Mar 02, 2013
Well this is how i ended up here. i was at the airport, they flight got canceled due to runway issues & i departed the next day. it was already 3AM and a few hotels nearby the airport i went to were sold out. I dont know how i ended up here but it was probably the taxi guy trying to get some commission.
Anyway the hotel provided me with decent sleep & a poor shower -but i made it out ok & felt clean on my flight back to the states & thats all that mattered to me at the time.
i spend i believe $70 to stay here -guy working downstairs not too bad -this hotel isnt for everyone you have to be willing to slum it. i'd say even the locals probably complain about this hotel. Read the others reviews here which are accurate. Probably one of the worst hotels ive ever stayed at, im surprised its on trip advisor since i thought it was local Mumbai clientele that stayed here. You know what -if your reading this review that means you should not stay at this hotel -it will de-evolve you as a human.
by freebird64 on Feb 12, 2013
Its not what one can call a hotel. I was given DELUXE room which was truly horrible. The walls were stained and dirty, the furniture was chipped, the bed linen was stained, the bathroom was worse than you find on indian railway stations! There was no hot water, toilet paper and the wash basin was tiny and un usable. A true case of milking the cow, and fooling the non aware traveller. A room change was offered after much fuss, which was slightly more modern, slightly cleaner and tolerable for the price one was paying. The breakfast room was dingy, furniture strewn around, rats running around the place, and was totally avoidable. Save the location, nothings worth staying here.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.