by Hardik P on Nov 18, 2013
It was overall a good experience. The hotel is just next to the bandra railway station and 20 minutes from bandra kurla complex/MMRDA grounds. Staff was very cooperative. Room was very neat and clean.
by bonyvfrank on Oct 21, 2013
I have read other reviews here and don't know what went wrong there. It is a clean good place.Has got one of the better lounges in n around khar bandra etc.For a dorm with that cleanliness its a steal at this price.Also, I don't know why proximity to the local train station and bus stop is a minus. Lots of restaurants nearby.While I was there everyone who came there had the same opinion.You know if you have a good experience you don't tell everyone but you do make sure all know about what went wrong with you.Its good to appreciate sometimes.
by Jeets2804 on Feb 15, 2013
Stayed only one night. It was undergoing renovations at the time and got clean rooms with a clean bathroom.
Located close to Linking Road in the khar area, which is not bad for an overnight stay and if you have a flight to catch.
It served our needs.
by Chloé C on Aug 15, 2013
I stayed here for 3 days. I booked through hostels.com and it was listed as Hostel Samrat, please make note that they have TWO NAMES FOR THIS LOCATION! My flight from Kenya was delayed and I was one day late coming into Mumbai. I booked an extra day upon arrival and thought maybe they would adjust the price of the first night that I missed, that would make sense, just good customer service on their part. They did not even consider to do this and even made me pay more for the extra night that I booked and not the price that I payed online.
When I arrived in my room, the toilet was covered in urine. I asked to have it cleaned. The person who "cleaned" it, only wiped part of the seat. When I went back to look at the toilet it was still covered with urine. So I had to literally walk with the housekeeping manager to show him the toilet and show exactly what to clean.
There is also music BLASTING till about 11PM at night. If you are on the first floor or second floor expect to have to deal with music playing down in the bar till late.
I was thoroughly disappointed with the service of the management there. They really do not care about the guests staying there. I should have researched this place a bit more before booking on hostels.com.
There was also some issue, I could not understand what happened as I do not speak Hindi. The police came and were speaking to a few customers who were clearly upset and speaking very loudly.
I have left many reviews, as you can see from my profile. I have never left a review that was this long or this low of a rating. But I really think people should consider some other locations before going with this place. There are other good hotels in the area in the same price range.
by hugh_perez on Apr 27, 2013
My worst experience in hotel, service and rooms in all my trips.
As an emergency, i was offered this hotel for 3 day which i did accept.
after arrival and in my way to the room, my coat got grease marks from the elevator door.
As i was alocated a room, the first thing i had to do is to ask please for the sheets to be change.
stains and hairs where all over it.
early in the morning, i went down for breakfast, impossible to drink or eat any thing, specially by looking at rats walking along the TV cables that where above the breakfast table.
Dirty and bad service.
Hugh.Perez@gmail.com for more info.
please, do not visit this place
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.