by richkarthi on May 16, 2013
we had our club family get together and also individual get together in two different periods. it was amazing and unbelivable service given by the team of people. our entire group around 500 members including kids had a nice time. we have to thank mr bharathan who gave us an marvelous rememberance with his team mates. we had a delicious food for the hole period we stayed. personally i stayed for 10 days in that hotel all together. they gave me a beautiful suite rooms for my family. this stay will be a rememberable occasion in my life time.
s karthik, director, rich phytocare private limited, chennai
by Udayan B on May 21, 2013
This palace hotel is truly breathtaking however, it was disappointing to see that perhaps due to low tourist traffic, the hotel has not been maintained the way it should be.
The hotel paints a contrasting picture with the regal splendour of a bygone era at one end and tacky fittings, light switches, poor maintenance etc. at the other. The dining hall is grand but we were disappointed with the quality of cutlery and crockery. Having said that, one should not complain given that the room tariffs are very appealing - they are probably one-third of what would have been of a similar hotel in a metro city.
Staff were courteous and their service was professional. Overall, a pleasant experience.
by vagamunda1975 on May 14, 2013
The building, the gardens, the view, the palace in general is beautiful but inside nothing works as a real royal hotel. The room was dirty, even the bed linen. Of course they came inmediatly to change it but the disappointment was done. Any electrical contact works normaly. In the bathroom, only hot water. Old towels. Noises next door all time. The smell was old and humide. The fan works only in the hight possition. In general, all the room services seems from 1931! Anyways, the staff is very kind. The breakfast was also very disapointing: bottles of juice insted of fresh fruit juice like in this cathegorie of hotels, dirty tablecloth. The price is too expensive for the hotel services they ofer. Maybe in 1931 was glorious but today a maintenance and a good administration is urgent.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.