by Judith B on May 16, 2013
What a great find with airport shuttle, spotless rooms and public areas, comp breakfast truly delicious......yet what made this place exceptional is the PEOPLE! Everyone to late at night and early morning demonstrated a caring, passionate commitment to taking care of the guests! I would go back again and again!
by charlieg71 on Apr 18, 2013
There is much to like about this hotel. Friendly staff, free breakfast that you actually want to eat, comfortable beds, big rooms and a well-stocked kitchen. We stayed for 2 nights and really enjoyed ourselves.
The only complaint (and it was quickly rectified) was that I asked for a crib, extra pillows and extra towels ahead of time. None were in the room. I had to call the front desk and they were brought within minutes.
We will definitely be back.
by D K on Mar 23, 2013
The Residence Inn is always a good choice if you like to relax in the room and have some extra space around you. The rooms are in great shape and the beds very comfortable. Esay in and out with only two floors.
Breakfast was better than expected with a friendly staff. We were given a free upgrade to a two bedroom suite that worked out great as were splitting a room with another another couple before flying out the next day.
by TinMan96 on May 06, 2013
Residence Inns have always been among our favorite hotels because they feature 3 things which are important to us: a sitting area (usually a couch & an easy chair), free breakfast and free internet. We have stayed in many Residence Inn over the years and we stayed before in this one about 8 years ago.
This is an older property built in several two story buildings – this means that you can park close to your room, but you have to go outside to get to breakfast,etc. The hotel has been recently refurbished and it all looks pretty new.
We had reserved a one-bedroom suite and when I checked in they had upgraded me to a two-bedroom suite. I really didn't need that, but I took it, of course. If nothing else, we had two bathrooms. We also had 3 flat screen TV’s: two 37” & one 26”. They had about 10 HD channels and the rest were analog. Not too bad compared what they have in some other hotels.
Let's talk about the couch! Well, it's not really a couch – I guess you could call it a chaise, although looking at furniture on the internet I can't find anything like it. It has a one high end, so high that you can't rest your arm on it, and the other end it has nothing. I'm sure it's a designer's dream – but it's not practical at all and having run into this at other Residence Inns I am tired of it and will not stay in any property in the future which has this furniture. I can't imagine that most people are satisfied with this. What's wrong with a regular couch?
There was only one nightstand in each bedroom. We just used one of the kitchen chairs as a nightstand, but most beds in hotels have two nightstands. On the plus side, the internet worked well, you don't need a password just your name and the room number. It was a cool day and the heat worked as it should.
The refrigerator opened from the wrong side – the door opened to the wall. A minor point, easily fixed – in just amazing that nobody checks these things. We were in room #1012.
It was raining in the morning – something you really don't want since you have to walk outside to go to breakfast. It's not all that far, but many of the walkways were covered with water, so we had to detour to stay reasonable dry. Better drainage would help here.
Breakfast was fine with several hot options and the usual cold items – really all we need. We had planned to stay two days but we checked out after one. Not because of the couch (chaise?), but the trip was to see an Atlanta Braves game Saturday night and since it was raining in the morning and was not supposed to stop we decided to go home. The game was later canceled – we were home by then.
by MichaelMinneapolis on Mar 26, 2013
I was about to leave an excellent review when I had a mediocre to bad experience at this hotel. I stay at this hotel ALOT because of business. The staff is always so nice and helpful. They always remember me when I walk in the door. I like the breakfast because I try not to eat carbs and they always have an egg and meat option. It is not great food, but it suffices when you are busy and walking out the door to work.
I really like the Residence Inn concept of having your own full kitchen. The rooms are large at this hotel and I like the color scheme. I have never had an issue with noise except for the busy freeway next to the hotel. As far as cleanliness, I have always had a good experience up until the last time I stayed here. I checked in late (around 9) and was told that I got the very last room. I was asked if a handicapped room would be okay. Of course, this was fine. What I did not know about this room is that it had a strong odor of cigarette smoke. I would have immediately asked for another room if there were other rooms. I did not bother to tell the front desk as I knew they had no resolve. I did open my window, but the freeway noise was so loud I could only stand it for a few minutes.
Upon check out I did tell the front desk that I ordinarily would have asked for a different room because of the smell of the room ,but knew that I had the last room. They seemed uninterested and not interested in apologizing.
I will stay here again, because I like the layout of the rooms, however I will stay away from room 1612.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.