3 most recent reviews from TripAdvisor
great place 
by blgrn97 on Jul 15, 2008
5 / 5
Hotel
The staff at the Park Plaza were amazing. They truly made the 2 week stay we were there memorable.
Terrible!!!
by SaraBombay on Jun 04, 2007
1 / 5
Hotel
I have decided to spend time and effort writing this review because 1. No one should have to experience a park plaza when on holiday and 2. i found such
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good advice short listing hotels on trip advisor for our stay in paris and vienna in july 06 i wanted to return the favour.
My husband and I travel a lot for his work in the film industry and Park plaza jodhpur is definitely the most 'challenging' hotel we have ever stayed in. We were in Jodhpur in December 2006 with about 200 other film crew both Indian and American and about a fourth of us were put up at the Park Plaza. ALL of us, bar none, had an unhappy and frustrating experience here.
It is a deceiving hotel because when you enter it is nice enough. Clean, well air-conditioned with very presentable-looking staff. The rooms were comfortable, well enough designed with nice enough bathrooms. But OH MY GOD. We were not prepared for the appalling, appalling service all around (save housekeeping which was ok). Since we stayed for several weeks we had many what we like to call ‘lets-just-put-it-down-to-experience’ experiences. Here goes:
The hotel offered wireless access to the internet for a fee. It barely ever worked and when it did for about ten to fifteen minutes at a time. So mid-mail, off the connection would go. There was internet access in the business centre – where they utterly over charged. The gym had one dinosaur of a treadmill which stopped working about three days in to our stay and never was fixed. It was so noisy at night that we couldn’t ever get to bed before about one am. (The wailing of the ‘traditional’ music in the garden restaurant below every single night drove us batty – they sang the same set night after night. The night club had no sound proofing whatsoever our walls would actually vibrate. On many nights, drunken guests would be yelling into their cell phones under our window.
The cable TV would go on and off. and many times, mid-movie, we would find ourselves staring at static. Room service were constantly making mistakes on our orders, calling back again and again to reconfirm and the kitchen staff seemed clueless about their own menus. Once they even brought me a completely different beverage than what I had ordered because they thought I might like it better. (What???). The bar "Geoffrey’s" played appalling 80s music and more appalling Bollywood tripe (though it was decorated to look like an English pub), which was way too loud for any conversation. The bar was almost to smokey to breathe and served terribly mediocre and greasy food. Every morning when we used the (windowless) breakfast room next to it, our clothes would smell of food.
Oh and we had to had to buy ‘compulsorily’ tickets for thousands of rupees to a new year celebration in the hotel garden because we happened to be there on the 31st of December. We didn’t go to the party but we heard them announce the Lucky Dip and dance contest winners well into Jan 1. What else? Ah, yes, a courier package I was expecting was sent back as a lady at reception told them there was no one by my name at the hotel. And this after I had called reception the day before informing them that a package would be arriving for me. (Our room number was on the package.) Once a man at the travel desk gave me wrong directions for I went out shopping and I got lost! Oh, I could go on…
It would have been nice if just one of the several times we brought our problems to the notice of staff that they actually looked like they cared. The junior staff were so clueless they seemed amused by the problems, where as the senior staff seemed to have been trained to say 'yes sir, yes ma’am' and then forget all about us. If it wasn’t so incredibly annoying, it would have been almost funny.
MY ADVICE: Ajit bhavan is less expensive, much, much more charming and has good food. Balsamand, though a bit rough round the edges, and out of the centre of the city, has gorgeous sprawling gardens and Old World charm.
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Delightful New Boutique Hotel
by ABroadAbroad on Nov 20, 2006
5 / 5
Hotel
When our travel agent booked us into the Park Plaza, I was skeptical. I'd never heard of it. Friends had urged me to stay at one of the big, luxurious
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palaces in Jodhpur or at one of the lovely heritage hotels, but it was late in the game when we planned our trip and most of these places were either booked up or absurdly expensive. Our agent assured us that the Park Plaza was good -- and he was right. It's a brand-new boutique hotel with lovely clean, modern, stylish rooms full of all mod-cons and nice little design touches. It's quiet, comfortable,and decently located (maybe a 10-minute cab ride to the Fort and the markets). We stayed in a beautiful suite, with a generous living area, gorgeous fabrics, and a terrific bed. We slept incredibly well. The service was top-notch and detail-oriented. Example: the hotel manager even offered to mail our postcards for us.
The hotel just opened, and so it is a work-in-progress. We got the sense that the staff was trying very hard to make everything just-right. We didn't have time to use the pool, spa, or business facilities, so I can't comment on them. Also, the hotel restaurant was the only aspect of the hotel that struck us as a bit mundane; its decor is more Western than Indian. (Perhaps this is a nod to foreign tourists, but I prefer Indian decor in India!). While we had a perfectly adequate lunch there, we ate dinner on the outdoor candlelit terrace of the Fort, which is a must. But overall, we were both supremely happy at the Park Plaza. It's an oasis of comfort and modern stylishness without pretentions. We found it to be a prefect haven after a day of tromping around the fabuously chaotic streets of Jodhpur. Excellent value for money.
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