by Sree9161 on May 17, 2013
After an arduous drive from Jhansi to Gwalior which took forever due to bad bad roads, we were eager to get ourselves some comfy room space n bed considering we were booked into one of the best hotels suggested in Gwalior, only to find on reaching there that we have been allotted a room with 2 single cots instead of a king size/queen size bed. The front desk was least bit apologetic simply that all the rest were taken which really irked me n so I put my foot down n said I wasn't taking it. So they had to come up with other options and got shown to rooms with dilapidated bathrooms, run down wall papers, room partly used as a store and what not finally when he understood that I'm not going down easy he showed some better rooms but all with 2 single beds and we had to put up with this though he pushed the furniture around and got a big made n finally we settled down for the long awaited rest. At least the room service was pretty efficient n tasty n value for money as was the decent buffet for the breakfast next morning. Wish the initial commotion could've been avoided, would've given the stay a totally different feel. Looks like the front desk got too very complacent or dint really have customers who wanted what they booked?. Ok to stay, but double check your reservation couple of times before u get there just to ensure, u get what u asked for...
by drsantosh1980 on May 03, 2013
its one of the very less available option in gwalior. good food quality but poor in cleaniness,and hygine,poor room service. buit still this is the best hotel avail;able in gwalior. club class room is better than other room . dinnig area is good . good for arranging party and meeting.
by vineetj86 on May 01, 2013
We stayed for 3 nights 26, 27 and 29 march 2013.We took a club classroom assuming it very good. However, ones we entered the room and bathroom was very poor. It needed lot of maintenance and room interiors, bed quality and quality of fixtures was not up to mark
Breakfast is very week and we took dinner in buffet restaurent.Food quality was very poor in breakfast and buffet dinner. The staff in the restaurant is unconcerned and food is very oily and not up to mark.We could not get desserts as it was finished even though it was not very crowded
However we took one dinner in their ALA CART restaurant and food quailty is very good in restaurent
However rooms are not good and need a improvement.Overall staff is good and helpful
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.