by latrevi05 on May 08, 2013
This hotel is located at "Zona Viva" at Guatemala City which means it is walking distance to many restaurants and bars.
PROS:Nice and friendly staff, reasonable priced, clean rooms, there are many restaurants in the surroundings ( including a McDonalds!). Free parking, free airport shuttle.
CONS: It can get pretty noisy at night since the is a Hard Rock Cafe right across the street. Food choices at the hotel´s breakfast buffet are limited. Hosekeeping service can be a hit or miss. There in no room service after 11 pm.
by cnote1500 on May 01, 2013
I've stayed at two properties owned by the same company (Westin Camino Real being the other). They are substantially similar. The lobby and restaurants at the Westin are nicer, with a grand marble lobby and entry way. The Westin is also larger. However, for the money the Holiday Inn is just as nice, and, in fact, the rooms are substantially similar with the same stone treatment for counter tops, floor and shower surround.
I stayed with my sister, who has Priority Club status, so we were treated to the Executive Floor (16 and 17). The rooms are pretty much the same, but you get free bottled water, wood paneling in the hallway, and a dedicated, free, computer and printer to use.
The bedding at the Holiday Inn is great. The shower was ok, but had the same problem I run into across Guatemala, the shower head is designed for someone 5 ft tall, not 6, so the head hits me at eye level. The pressure left a little to be desired.
Room service was good and prompt. We ate breakfast at the hotel twice. Once at the buffet and once a la carte. Both were tasty and a reasonable price (by us standards). By comparison, the Sunday buffet at the Westin had long lines for the egg station and the omelettes were not as good. They did have a larger selection, however.
The front-desk staff speak perfect English, one with no accent whatsoever.
There is a new Hard Rock Cafe across the street, as well as a wine bar and two new "American" fast food places. Shakespear's Pub is catty-corner from the hotel, and a great local bar full of ex-pats.
by teerav on May 04, 2013
Someone dropped the ball on my reservations and I had to leave because they were fully booked. The hotel staff gave the impression like "sorry bout your luck pall, now get your bags out of our hotel". You would think they might at least pretend to care a little bit. They messed up the bill and, well, that is to be expected. My saying is first time, everytime. I was happy that my reservations were messed up because I had the opportunity to stay at the Howard Johnson where they have excellent customer service and friendly staff. Here is the rest of the scoop-
Good location, mall just down the street
breakfast is weird, one day they have pancakes, the next they don't, but have the syrup out. If you ask for pancakes, they bring out the entire kitchen staff and then the wait staff and try to figure out what your talking about. (I don't know the word for pancakes in spanish). Then they bill extra for pancakes because today they decided not to make them included with the breakfast like every other day...
Did I mention awkward staff?
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