by pammi896 on Apr 21, 2013
I had a very pleasant stay in the hotel last month.
The hotel had organised a pickup from the airport . The driver Shankar, wished me with a smile, placed my bag in the car and adjusted the AC so that I was comfortable
Chekin was a pleasant experience where I was received by Girish and he made sure I was escorted to the room by the attendant . The room was neat ,with fresh linen and the attendent switched on the ac and the TV and made a cup of tea for me. He told me to have breakfast in the restaurant on the first floor.
The food was marvellous and delicious
A home away from home
Courteous staff and warm hospitality
by nsurti26 on Apr 22, 2013
Nice clean hotel, great location if you want to be near the western style shopping malls. Staff were reasonably OK, we wanted to g to Bandra, and the reception staff suggested we used the Metro, he said it would take 1/2 hour and would be quicker and cheaper than a taxi. He was spot on.
Only problem we had was that we did not get any HOT water, it was luke warm. After traveling around South India for 12 days with 10 different hotels this was the only one which disappointed us. Breakfast was excellent.
by arunabh s on Feb 14, 2013
I stayed with them for two nights. I checked in on 8th at 9:30 pm since when I waited for a bottle of extra drinking water. I had to speak to each & every staff right from the receptionist to the bell boy to the room service. Finally it reached me at 00:30 am. They have a fabulous breakfast with many choices and good quantity. BUT....hold your breath - a poached egg took more than 25 minutes which should not take have taken more than 5-7 minutes considering that kitchen does not really have a load as the breakfast is buffet. I also feel that the lobby deserves a few more sitting arrangements which just has 8-9 seats.Location, cleanliness, decor are all fine - BUT - service has to be bettered. For my next stay in GRAND HOMTEL - I have to "THINK TWICE"
by wellwhynot on Apr 21, 2013
The standard of this hotel is very poor - the room are not clean and the grouting in the bathrooms is grimy, with grease and hairs clogging the sink plug. Revolting. I would not eat in the restaurant. Noisy parties in the corridors at 1 am most nights. Avoid
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.