by Ramscubora on Apr 15, 2015Hotel
this hotel is an original fortress which lies on a rock overlooking the ocean and the very famous Guincho Beach, about 5km from Cascais center.
the property is absolutely beautiful, you really have the feeling to be in an old fort. all areas are quite well kept, it needs some maintenance but overall is really good looking.
the hall is very charming, light and welcoming. the bar/lounge is divided in three, one area quite dark where the actual bar is, one looks more like a house sitting room and one is like a lounge overlooking the ocean. Here everyone can find a spot where to relax and enjoy the view. Drinks are good and generous, however I find that the staff is not very attentive and would assist only when addressed, most of the time you have to go and look for a waiter.
The restaurant has breathtaking views over the ocean and the beach. Food is very good, breakfast is average nevertheless it's decent. Service is slow and a bit inattentive but staff is courteous and kind.
The reception staff is extremely good, they always find a solution to all situations and was very impress with their outstanding assistance!
As for the rooms, there are three types: standard rooms are very nice but extremely noisy due to the fact that they are located on the ground floor, facing the lobby; superior rooms are stunning, located on the upper floor, they are quieter and are very big, they have a nice patio and lots of storage space; I got to see a junior suite with a beautiful terrace. Rooms are quite dark but I guess it's part of the charm. The only downside is that there are not enough plugs in the rooms and none near the bed so not very convenient when you are fully equipped with laptop, phone and camera. Same problem in case you bring your own hairdryer, no plugs in the bathroom nor near a mirror in the room however there is an hairdryer in the bathroom.
the meeting/banquet room is underground and even though is very dark and has no windows, the room is absolutely stunning!! I felt like I was back in the middle age. The room is huge with a big fireplace. For meetings the room is well equipped and again the staff is very helpful with anything you need!
Overall experience was great, I would definitely return and highly recommend this property, particularly for romantic gataways
by plainsrefugee on May 22, 2015Hotel
This is very much a high end place in a wonderful location--right on the beach outside of Cascais. The staff is to be commended--very attentive and also very correct.
I suppose a lot of clients like that, but I appreciate seeing people smile and laugh.
The rooms are made up to make you think you are in a castle--faux gothic ceilings, royal purple and gold drapes, arched windows and doorways. It's meant to be classy, but I found it a bit cheesy, frankly. The furnishings are also made to look like they should be in a castle, and they were fine. Our bed was especially nice--large and hard. On the other hand, the walls in our room were scratched and marked, and wifi availability was inconsistent at best and absent at worst--maybe they were trying to tell us something about wifi availability in the sixteenth century. The bathroom was good--they even provide wash cloths, a rarity in Europe--with the exception that the seat continually fell down on the toilet, rendering male urination more of a challenge than it usually is. Perhaps this is a female architect's revenge on men who leave the seats up.
One highlight of this place is that it has a one-star Michelin restaurant. We thoroughly enjoyed our dinner there. The service and the food were both excellent. Two of us had bass and two of us had pigeon, and all of our entrees were outstanding. In addition, the chef provide some nice, delicate appetizers and desserts. If you stay here, be sure to go to the restaurant.
by leanda25 on May 04, 2015Hotel
Had a lovely unexpected stay here last week, whilst up from the algarve to visit Lisbon. It was out of season so the price was good and it looked beautiful
on the photos.
Firstly the photos did it justice, it really was in a lovely setting and although a bit bland on the outside (it was a fort) the inside was gorgeous with wonderful views.
Service was good, the chap who showed us to our room was very friendly, although there was one waiter who seemed harassed and was quite abrupt with my dad, something you wouldn't expect in a supposed 5 star hotel.
We did book in for dinner, but it was way to gastro for us! We like nice food but it was a bit too highbrow for our tastes so we only had breakfast and nipped nearby for some lovely steaks on the evening.
The breakfast though suffered from trying too hard. My eggs were fried in butter....I just couldn't eat them. The buffet was okay, not a huge choice. But, it was deathly quiet and devoid of atmosphere. It really made me uncomfortable. I cannot stand silence......The views were lovely as was the waitress. I felt like asking her just to leave the coffee though. Bloody silver service!
The rooms were really nice, not big by any stretch but I loved the vaulted ceiling and decoration.
And the bathroom, although small, was actually great, the shower especially strong :)
Overall I liked this hotel a lot and we had a very pleasant stay.
by Richard b on Apr 25, 2015Hotel
The location of this hotel is excellent with views out to sea and a lovely old building. However, I did not think it was up to the usual Relais and Chateaux standards. The tables in the bar area were left uncleared of glasses and plates for some time and twice we had to sit at uncleared tables while waiting to be served with drinks. The food in the restaurant was not up to the five star standard one expects. The pork I ordered was not seasoned properly and was overcooked and although the staff were pleasant enough, they were not attentive to their guests and spent too much time away from the restaurant tables and also from the bar area. They need to do better. I had to laugh when I saw that the shower glass did not open fully and I had to do a Houdini act to get in and out of the bath - not what one expects at a Relais and Chateaux hotel.
by SRibeiro2000 on Apr 09, 2015Hotel
We've spend one night here, during St Valentine's day. The building, an ancient fortress is really nice and when you enter you feel like you're in a very special place.
They just have a few rooms and a nice bar and a restaurant with a amazing view. The amazing thing was the service. The employee that show us the room was not a five stars hotel employee. He show us every detail of the room, even how to turn on and off the A/C. It was ridiculous because there was nothing difficult or different to learn. He was literally working for the tip. In the end, my husband give him what he has in his pocket. When we look back, he was laughing about the tip, right in front of us.
We have never seen this kind of behavior in a hotel, not even in a 3 stars hotel.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.