by christiekaz on Mar 08, 2014Hotel
A total surprise, not expecting the brilliant service and attention to detail that staff at the hotel showed us. We were upgraded to a room overlooking the sea without any additional charge. Absolutely breathtaking views and beautiful coast line walks. The hotel provides bikes and helmets to hire, free of charge. Lovely thoughtful touches such as handmade chocolate left on your pillow in the evening. The breakfast was lovely, lots of choice and fantastic service from staff waiting on us. We hired a car to go on tour of mountain villages but could have done without it as plenty to do locally. Check out the hotel restaurant not as expensive as you first assume and fabulous food.
by Ktmy2011 on Mar 06, 2014Hotel
The view from our rooms really took our breath away - the small enclosed balcony was perfect for staring out across the sea. The rooms themselves were very authentic,
with comfortable beds, attention to detail and a very sweet bathroom - complete with jacuzzi.
I stayed here in December (just before Christmas) with my husband and parents-in-law for four nights and it really was a relaxing experience.
The breakfast was delicious, with plenty to choose from, including freshly cooked eggs. The restaurant was expensive - we just had one meal there, which was a special tasting menu. They catered well for one veggie - making sure we had our own menu. The service was excellent and we felt very well looked after throughout our stay.
We had several day trips (you do need a hire car to get to the hotel) to Sintra and to Lisbon. Neither took too long and the journey was scenic.
by KentWanderlust on Feb 27, 2014Hotel
Once a fort but now a five star hotel. Fortaleza has the perfect balance of staff to match. We felt so relaxed and comfortable here. The staff go out of their way to make your stay a pleasant one. The hotel is well out of the frantic hustle and bustle of Lisbon. It sits on a headland which enables guests to have some fantastic views out of so many of the windows. The dinning room really excels for views. The bedrooms are comfortable and interestingly furnished. We had one with a sea view and a small balcony. if the sun had shone we would have been in our element. It is sad to see bad comments because in our experience the staff went out of their way to supply us with any requests we made and always remembered our special requirements.
by GaiaGlobetrotter on Mar 10, 2014Hotel
It deserves a 5 star qualification : A very good ambiance where one is always surrounded by tranquility . Confortable areas on the ground floor where one may read ,
enjoy the tea time or any other "times" , always with the terrific show that the Mar do Guincho offers .
The restaurant of the Hotel offers good quality/variety but it's overpriced .
The buiding is of course the result of an above the average reconstruction from the remains of an ancient Portuguese small fortress ., and my only concern are the riduculous number of country flags that in summertime over croud the top of the Hotel ...
My personal advise to the Hotel' Managment : For everyone's sake , please keep 3 of them - the Hotel's flag , the E.U.'s and the Portuguese flag , and redraw all the others ! ...
by jorgcorad on Feb 05, 2014Hotel
We booked a very nice package including a dinner at the one star Michelin restaurant, but at the arrival the person at the desk just brought us to our room without explaining anything about the dinner, the breakfast room and hours, etc, etc. The location is wonderful (old fortress on the sea at Guincho) but the rooms are a bit disappointing. The decoration is a bit kistch for a hotel of this category, our room (and we had a superior one) was quite small, smelling bad (bathroom) and the view to the see was on the side. The balcony was nice, but just above the kitchen of the restaurant). The restaurant was a must and I will review it separately.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.