by Ramscubora on Apr 15, 2015Hotel
this hotel is an original fortress which lies on a rock overlooking the ocean and the very famous Guincho Beach, about 5km from Cascais center.
the property is absolutely beautiful, you really have the feeling to be in an old fort. all areas are quite well kept, it needs some maintenance but overall is really good looking.
the hall is very charming, light and welcoming. the bar/lounge is divided in three, one area quite dark where the actual bar is, one looks more like a house sitting room and one is like a lounge overlooking the ocean. Here everyone can find a spot where to relax and enjoy the view. Drinks are good and generous, however I find that the staff is not very attentive and would assist only when addressed, most of the time you have to go and look for a waiter.
The restaurant has breathtaking views over the ocean and the beach. Food is very good, breakfast is average nevertheless it's decent. Service is slow and a bit inattentive but staff is courteous and kind.
The reception staff is extremely good, they always find a solution to all situations and was very impress with their outstanding assistance!
As for the rooms, there are three types: standard rooms are very nice but extremely noisy due to the fact that they are located on the ground floor, facing the lobby; superior rooms are stunning, located on the upper floor, they are quieter and are very big, they have a nice patio and lots of storage space; I got to see a junior suite with a beautiful terrace. Rooms are quite dark but I guess it's part of the charm. The only downside is that there are not enough plugs in the rooms and none near the bed so not very convenient when you are fully equipped with laptop, phone and camera. Same problem in case you bring your own hairdryer, no plugs in the bathroom nor near a mirror in the room however there is an hairdryer in the bathroom.
the meeting/banquet room is underground and even though is very dark and has no windows, the room is absolutely stunning!! I felt like I was back in the middle age. The room is huge with a big fireplace. For meetings the room is well equipped and again the staff is very helpful with anything you need!
Overall experience was great, I would definitely return and highly recommend this property, particularly for romantic gataways
by kevinohara1 on Mar 16, 2015Hotel
Top class hotel of the highest standing. Charming in its location and what a wonderful place to escape to.Staff very well trained and especially Francisco in the bar,always willing
to take part in conversation and listen.The scenery was outstanding and the view from the dining room at breakfast,hard to beat.The drive into Cascais along the Guincho coast,15 mins,fantastic,with the waves crashing on the many rocks along the way.
A hidden gem.
by Norah911 on Mar 16, 2015Hotel
I recently had the privelage of spending 5 nights in this charming hotel. It was perfect for our stay. We were not disappointed by anything, the website portrays the hotel exactly as it is. The breathtaking views every morning while we ate breakfast was superb, the tea and scones at 5.00pm when we arrived back from a day out were so refreshing. the staff were some of the most professional and warm staff i ever met in this type of establishment. From the moment we arrived to check in we met great people, particulary Franciso the gentleman who worked inthe bar, we had the privelage of speaking with him every night over a bottle of wine when we got back from dinner. I would just like to thank all the staff for a really great stay, and hope to return soon. My only criticism would be the bath, I do not have any medical ailments, but i found it hard to climb in and out of the bath, maybe you should consider a walk in shower.
by Richard b on Apr 25, 2015Hotel
The location of this hotel is excellent with views out to sea and a lovely old building. However, I did not think it was up to the usual Relais and Chateaux standards. The tables in the bar area were left uncleared of glasses and plates for some time and twice we had to sit at uncleared tables while waiting to be served with drinks. The food in the restaurant was not up to the five star standard one expects. The pork I ordered was not seasoned properly and was overcooked and although the staff were pleasant enough, they were not attentive to their guests and spent too much time away from the restaurant tables and also from the bar area. They need to do better. I had to laugh when I saw that the shower glass did not open fully and I had to do a Houdini act to get in and out of the bath - not what one expects at a Relais and Chateaux hotel.
by SRibeiro2000 on Apr 09, 2015Hotel
We've spend one night here, during St Valentine's day. The building, an ancient fortress is really nice and when you enter you feel like you're in a very special place.
They just have a few rooms and a nice bar and a restaurant with a amazing view. The amazing thing was the service. The employee that show us the room was not a five stars hotel employee. He show us every detail of the room, even how to turn on and off the A/C. It was ridiculous because there was nothing difficult or different to learn. He was literally working for the tip. In the end, my husband give him what he has in his pocket. When we look back, he was laughing about the tip, right in front of us.
We have never seen this kind of behavior in a hotel, not even in a 3 stars hotel.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.