by Wetravel01 on Aug 22, 2014Hotel
We have already written letters of thanks to the head office at Relais and Chateaux and of course the hotel but i just wanted to write a quick review on
here about how amazing this hotel and its staff is.
From the very start of planning our wedding here the staff have been on hand to help with anything we might need. We planned a lot of it from overseas and it was so enjoyable and stress-free. We are so glad we chose the Fortaleza as our venue. We booked out the whole venue for the wedding and our guests to stay the night which was fantastic and we stayed an extra night after the wedding and continued to be treated like royalty. Obviously the hotel know us quite well by now but from staying there a few times prior to the wedding we know they are not being biased towards us-the service is always second to none!
The whole experience was fantastic...i could go on for hours but i've saved that for the more formal letters so as not to bore everyone!
If we could do the wedding all over again we would but now we'll just have to look forward to our annual visits celebrating our wedding anniversary!
by DevonSurfer on Aug 19, 2014Hotel
We stayed here before, during and after our daughter's wedding ceremony which she had in the hotel. The staff were exceptional throughout our time here and in the wedding
planning, all 14 months of it! We ate in the restaurant a couple of times and the food was wonderful. Also the food served in the bar area as bar snacks was wonderful too. We cannot thank everyone enough for the kindness shown to us on our daughter's special day.
If you are thinking of planning your wedding abroad, please think of this magical place.
by ahorstm on Aug 08, 2014Hotel
My partner and I came here for a three day stay ahead of our friends wedding, also at the hotel. Everything was wonderful and the views / weather could not
be beaten. The staff was kind and friendly. The food was quite good. The wine was excellent, as is the location for anything in and around Sintra.
My only complaint: one day there were some issues with our shower and some discolouration in the water. While we tried to mention this to the staff in a non-complaining way, I'm not sure the issue was addressed expediently as it occurred again the next morning. However, other than that everyone was fantastic and responsive. Would definitely recommend it again.
by Kasparus on Aug 28, 2014Hotel
In a brief word, this is the most over-priced, and over-hyped hotel I have stayed at in 25 years of travelling. If you are to believe their prices and self-promotion, you will be expecting to roll around in luxury. NOT! You will not be greeted by any friendly or helpful staff. They are brusque, argumentative, and look down on you with a snobbish air. There is an all-pervasive stiffness about the hotel. The room was cramped as it was stuffed with huge pieces of heavy furniture which made it difficult to move around. There were holes in the sheets and everything smacked of, perhaps, former “better days”. Wi-fi in the rooms is basically non-existent – the signal was too weak to be of any use. The much-touted “sweeping Atlantic Ocean views” from your bedroom will have to be enjoyed through a tiny sliver of a window. As to location, there is nothing to recommend it. It is far out and far away from anything remotely interesting. This bit of coast is hit by gale-force winds year round, the beaches are deserted, and the water is freezing. Breakfast was disappointing. You may not help yourself to coffee but have to wait to be served. This may take a while as staff would rather stand chatting in the kitchen. There was a very meagre selection, the bacon was burnt for two consecutive days, the fried eggs were rock-hard, there was a toaster but it was not even switched on for use. The cutlery was badly scratched. The same goes for meals ordered through room service. Mediocre at best. I failed to discern anything coming close to food from an “award-winning gourmet restaurant” or a “Michelin-starred restaurant”. This is very deceitful advertising. On the plus side, the bathroom was very plush if small. The bed was comfortable. The closet is spacious. There is a tiny wall-safe. The air-con is strong. Overall, never again.
by jmittle on Aug 28, 2014Hotel
We were shocked at the poor service and how the hotel could sell rooms with a horrible sewer smell to then play dumb. The hotel seemed to be cutting
corners to save costs on a summer Sunday with only one person at check in. We were not given a single piece of information about the hotel - we were rushed to our room, didnt even know there were bikes to rent, were not informed about a huge concert in town that would disrupt traffic. The cab drives were a hundred times more friendly and helpful!
When we returned from dinner at 11pm there was this horrible sewer smell which the hotel had been trying to mask by spraying and using a cheap electric scented plug. I was so upset that it was the same person at check in to then play dumb - 'how could you give me a room with a sewer smell' - he played dumb and I said im not paying and going to leave - he then said let me call my manager. As i was about to book another hotel, he managed to find another room after having commented the hotel was sold out and credited the night.
I am sorry but there is clearly an issue here if they were so fast to credit. I think Relais Chateau should do an unannounced visit (on a Sunday non wedding event) as I do not believe this hotel adheres to their strict operational code. How can a hotel stay open with such a sewer smell. Hotel management should be ashamed of themselves. They must hire in outside help for weddings and those giving complements must have paid a reduced rate (or free) because what we experienced was a 2 star service at best. We stay at RC's up to 3 times a month and agreed this was our worst experience - not even a free night made it feel any better.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.