by MattT166 on Sep 11, 2014Hotel
We are currently staying here and have to say this place has the wow factor. Small, boutique hotel with just 24 rooms so it is a quiet relaxing place.
We paid for a superior room as they have balconies and glad we did. The sea is right next to us and sitting on the balcony or lying in bed listening to the Atlantic waves is soooo relaxing.
The staff are friendly, helpful and attentive and can't do more to help.
The interior is very in keeping with the setting and although may not have the modern edge some people may like it was perfect for us.
There are several beaches all within 2 minutes walk and they are pristine and beautiful.
Would I be back - Absolutely. In fact my wife has said if I don't bring her here every year she will divorce me!!!
by Jan2412 on Sep 17, 2014Hotel
This hotel was charming and relaxing, the staff were very polite and worked extremely hard the room was beautiful all be it a bit small but for a long weekend great. Caiscais is a few miles away and a cab cost9 euro. This is a lovely romantic place to stay for a long weekend the views are magnificent
by Hermes_NL on Sep 13, 2014Hotel
We spent an hour of so in the lobby of the hotel waiting for a taxi and took the opportunity to take some pictures. It is a very nicely converted
old fortress. It has a striking location on the cliffs overlooking Guincho beach and the Atlantic ocean.
Some restaurants in the neighbourhood but not too many. Driving to Cascais is 8-10 Euros and 15 minutes by Taxi. The hotel has a somewhat exposed sunbathing area, but no swimming pool. Big windy beaches south and north of the hotel.
by WHALER123 on Sep 16, 2014Hotel
There`s no doubt about it this hotel sits in a stunning location overlooking the Atlantic Ocean and the beaches of Guincho. This is primarily why we booked to stay, we
did book quite late and the hotel had no rooms with a sea view so we had a small room off the inner court area, we booked a double but when we were shown to our room it had two single beds, the hotel had the furniture rearranged and the two beds pushed together, this kind of worked apart from we couldn`t then use the switches for the bedside lights without having to move the beds again.for me the room although quite grandly decorated was rather cramped. On arrival there was a complimentary small bowl of fruit and a bottle of port, this was nice but having opened the port the first night our glasses were not washed until two days later! I think what really put me off the hotel on the first night was the quality of the bar food, I ordered a filet steak sandwich with fries, when the waiter brought the food I honestly thought I was in McDonalds! One massive bread roll a little steak inside with a fried egg on top and a few fries on the side! I got exactly what I asked for but the presentation and quality was appalling.
Breakfast too was disappointing, there was a nice selection of fresh fruit but the rest lacked both choice and quality you might expect from a high end hotel.
The staff were very smart and courteous but I couldn`t help but feel that some of them seemed to make you feel not very welcome, they were just too formal not enough smiles!
Overall I`m afraid I wouldn`t recommend this hotel and I won`t be going back.
We were so looking forward to our stay but it didn`t live up to our expectation. :(
by jmittle on Aug 28, 2014Hotel
We were shocked at the poor service and how the hotel could sell rooms with a horrible sewer smell to then play dumb. The hotel seemed to be cutting
corners to save costs on a summer Sunday with only one person at check in. We were not given a single piece of information about the hotel - we were rushed to our room, didnt even know there were bikes to rent, were not informed about a huge concert in town that would disrupt traffic. The cab drives were a hundred times more friendly and helpful!
When we returned from dinner at 11pm there was this horrible sewer smell which the hotel had been trying to mask by spraying and using a cheap electric scented plug. I was so upset that it was the same person at check in to then play dumb - 'how could you give me a room with a sewer smell' - he played dumb and I said im not paying and going to leave - he then said let me call my manager. As i was about to book another hotel, he managed to find another room after having commented the hotel was sold out and credited the night.
I am sorry but there is clearly an issue here if they were so fast to credit. I think Relais Chateau should do an unannounced visit (on a Sunday non wedding event) as I do not believe this hotel adheres to their strict operational code. How can a hotel stay open with such a sewer smell. Hotel management should be ashamed of themselves. They must hire in outside help for weddings and those giving complements must have paid a reduced rate (or free) because what we experienced was a 2 star service at best. We stay at RC's up to 3 times a month and agreed this was our worst experience - not even a free night made it feel any better.
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