by rnmscnor on Oct 09, 2014Hotel
My husband and I stayed here for only one night, which was not long enough. We had car trouble and Mr. Alexandre was very helpful in trying to assist us with our rental car. The hotel is absolutely beautiful and has magnificent views of the ocean. Our room was very nice on the second floor and we had a fabulous view of the ocean. Breakfast was very good. This is a very romantic hotel with very kind and helpful staff.
by Chris W on Sep 22, 2014Hotel
I recently had the fortune of staying at Fortaleza do Guincho for a business trip of 4 nights. The room was excellent with fantastic sea view. The staff were extremely courteous and nothing seemed to much bother. The highlight though was the food. It was simply stuning and faultless in every regard; restaurant view, service, ingredients, flavours and presentation. Can't wait to visit again, next time for pleasure.
by Jan2412 on Sep 17, 2014Hotel
This hotel was charming and relaxing, the staff were very polite and worked extremely hard the room was beautiful all be it a bit small but for a long weekend great. Caiscais is a few miles away and a cab cost9 euro. This is a lovely romantic place to stay for a long weekend the views are magnificent
by WHALER123 on Sep 16, 2014Hotel
There`s no doubt about it this hotel sits in a stunning location overlooking the Atlantic Ocean and the beaches of Guincho. This is primarily why we booked to stay, we
did book quite late and the hotel had no rooms with a sea view so we had a small room off the inner court area, we booked a double but when we were shown to our room it had two single beds, the hotel had the furniture rearranged and the two beds pushed together, this kind of worked apart from we couldn`t then use the switches for the bedside lights without having to move the beds again.for me the room although quite grandly decorated was rather cramped. On arrival there was a complimentary small bowl of fruit and a bottle of port, this was nice but having opened the port the first night our glasses were not washed until two days later! I think what really put me off the hotel on the first night was the quality of the bar food, I ordered a filet steak sandwich with fries, when the waiter brought the food I honestly thought I was in McDonalds! One massive bread roll a little steak inside with a fried egg on top and a few fries on the side! I got exactly what I asked for but the presentation and quality was appalling.
Breakfast too was disappointing, there was a nice selection of fresh fruit but the rest lacked both choice and quality you might expect from a high end hotel.
The staff were very smart and courteous but I couldn`t help but feel that some of them seemed to make you feel not very welcome, they were just too formal not enough smiles!
Overall I`m afraid I wouldn`t recommend this hotel and I won`t be going back.
We were so looking forward to our stay but it didn`t live up to our expectation. :(
by hct1948 on Sep 26, 2014Hotel
We hoped for so much at this fabulously located hotel, but were really disappointed. The service was "spotty"; on more than one occasion, we were apparently forgotten for long
periods. This happened at check in, check out and in the bars. Our room was somewhat worn. It was adequate, but less comfortable than we'd been expecting; there is only so much you can do with an old castle!
The Michelin-starred restaurant was THE major disappointment. The food was no batter than OK; the service, as elsewhere in the hotel was patchy and at times, condescending; the pacing of the meal was all over the place…they seemed to be resting on their laurels.
Cleartrip’s hotel ratings take into account numerous factors such as independent rating systems like FHRAI, media recognition and post-trip feedback from our customers. We make all attempts to keep this information up to date, but cannot guarantee service levels at the hotel to be consistent.