Recent Posts by Shalina

Topic: Complaints / Additional authentication process

Nadeem – Regarding the payment failures, if your bank does not support VISA Secure, then you will not be able to pay at Cleartrip through your card. To register your Credit card for “Verification by Visa” authentication you need to complete the procedure with your Credit Card bank.

Topic: Trains, Indian Railways & IRCTC / Refund for cancellation not received

Pratap – We apologize for the inconvenience caused to you.

As per our telecon, the refund shall be processed on Monday and the same will reflect in your account within 2-3 working days.

Topic: Complaints / Ticket not booked

Rama Chandra Ra – We apologize for the inconvenience caused to you.

As per our telecon, you can proceed with a new reservation as the amount for earlier transaction was not debited from your account.

Topic: Miscellaneous / Flights from mumbai to goa

Robert – Passenger holding Foreign National passport are also permitted to make the booking on INR fare for GoAir.

Topic: Complaints / FORM OF ID REQD

Ajit – Passenger needs to carry the credit card copy duly signed by the credit card holder at the time of check-in along with the photo ID.

Topic: Complaints / FORM OF ID REQD

Ajit – Passenger needs to carry a vaild photo ID which is authorized by Govt. of India, as mentioned below.

- Pan Card
- Driving license
- Passport
- Voter’s ID

Topic: Refunds & Cancellations / Refund

Refund has been processed to your card.

Kindly use below mentioned reference no.s to check with your bank.

810224007 – Reference ID 830461943579
810224016 – Reference ID 830473728224

Topic: Complaints / Invalid offer - HDFC refund not happened

Srilatha – As per the offer, 10% cash back on the base fare or Rs 500 (whichever is less) was valid for minimum of 2/3 passengers being booked in a single booking and 50% cash back on the base fare or Rs.2000 (whichever is less & only valid on Jetlite, Spice, Go Air, Paramount, Indigo, Kingfisher Red & MDLR Airlines) was valid for minimum of four passengers being booked in a single booking.

Since your reservation was done for one passenger for the Trip ID 810182868 it did not qualify for the HDFC cash back offer.

Topic: Refunds & Cancellations / Cancelation & Refund of Trip 810272285

Nagaraju – We have updated the cancellation on our end and the refund for the same is in process.

An amount of Rs.9688/- shall be reversed back to your credit card within 4 – 5 business days.

Topic: Complaints / Air ticket not recieved

Anonymous – We apologize for the inconvenience caused to you.

We have initiated the refund of Rs. 3628/- from our end which shall reflect into your account within 2-3 working days.