Recent Posts by Nikhil

Topic: Complaints / Please refund fare of cancelled tickets urgently

Deepak – Sorry for the confusion created by the refund email. You will get the amount based on the cancellation made on your amended ticket, however, since that information is not present in our system, the default refund email which gets generated from our system would still have the original amount paid towards the ticket and cancellation guidelines attached to the same.

Topic: Refunds & Cancellations / refund and cancellations

Deepak – Sorry for the confusion created by the refund email. You will get the amount based on the cancellation made on your amended ticket, however, since that information is not present in our system, the default refund email which gets generated from our system would still have the original amount paid towards the ticket and cancellation guidelines attached to the same.

Topic: Trains, Indian Railways & IRCTC / Train not shown in search

Goran – Click here for Indian Railways Map.

While traveling from Kurnool – Mumbai, you will save around 2-3 hours if you travel via Guntakal, however more trains ply between Hyderabad to Mumbai than Guntakal to Mumbai.

Topic: Miscellaneous / Customer Care Feedback

Devina – Thank you for your valuable feedback. This has motivated Renju and the team out here.

I’ll also check why you were not able to create a new post.

Topic: Miscellaneous / Customer Care Feedback

Lokesh – We are still waiting for the Trip Id where you were asked to pay 250 extra as transaction fee.

Topic: Refunds & Cancellations / refund for cancelled flight

Vikramaditya – We are sorry to hear about the flight cancellation. In order to accelerate the refund process, you need to email us at (customersupport@cleartrip.com) the endorsed copy of the ticket (Duly stamped by the Airline authorities) which clearly states “Full Refund”.

Topic: Complaints / Pending Refund for Cancelled Air Ticket

Vineet – We have canceled your booking on our systems today. Since Go Air does not intimate us of their flight cancellations, we only process the refund when our customers inform us.

Normally it takes 5-7 working days for the amount to reflect in your card account depending on the issuing Bank.

Topic: Refunds & Cancellations / cancellation refund still pending

Dilip – Your refund is under process and will take 3-5 working days to reflect in your Bank account.

Topic: Suggestions & feedback / Bad vs Good customer service

AB – We are sorry to hear about your initial experience with our executive, however we are also glad to know that your issue was resolved with Gargi’s assistance.

We will ensure that necessary feedback is provided to the concerned and assure you of our best support in future.

Topic: Complaints / Fare difference from cleartrip and Jet websites

Sunil – Airline fares are dynamic and change every minute. We display the fares which we receive it from the Airline.