TICKET CLASS

Anonymous 3 posts

Trip id no 806050288
Through cleartrip.com I purchased two tickets as per following details:
From DELHI TO GUWHATI 8TH JUNE INDIAN AIRLINES ECONOMY CLASS REFUNDABLE. From GUWHATI TO DELHI 13TH JUNE IJET AIRWAYS ECONOMY CLASS REFUNDABLE
ON 8TH JUNE I REACHED THE AIRPORT WELL IN TIME FOR TAKING THE BOARDING PASS .
TO MY SURPRISE I WAS TOLD BY THE OFFICER ATTENDING ME THAT MY TICKET WAS OF EXECUTIVE CLASS NOT ECONOMY CLASS, WHICH WAS INDICATED ON THE TICKET ALSO. SHE REFUSED TO DO ANYTHING SAYING THAT IT WAS DONE BY CLEARTRIP.COM NOT BY INDIAN AIRLINES.I CONNTECTED GROUND MANAGER ALSO BUT SHE ALSO DID NOT DO ANYTHING, AS ECONOMY CLASS TICKET WAS NOT AVAILABLE AT THAT TIME I HAD NO OPTION ACCEPT TO BOARD THE PLANE.
I NEED TO KNOW FROM THE CLEARTRIP WHO IS AT MISTAKE CLEARTRIP OR INDIAN AIRLINES AND COMMUNICATE IT TO ME.

Anonymous 3 posts

It is an Economy Class Refundable Ticket

Shalina Admin 141 posts

Anonymous – We are investigating in this matter and will get back to you within 48hours

Shalina Admin 141 posts

Anonymous – We apologize for the inconvenience caused to you.

As discussed over the phone; we shall send you the requested invoice for your booking within 24 hours.

Shalina Admin 141 posts

Anonymous – We have sent the invoice on the Email ID registered with us, kindly check and confirm.

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