Difference in fare ?

Your new service on railway booking is very good & user friendly compare to basic IRCTC booking.Multiple informations,simultaneous status verification including tatkal.Quick & easy processing.

BUT i have already (9/10/08) sent you a query on the reason for diff in fares shown in printouts.

Once agian today’s booking ref no 810202131 from coimbatore to chennai _Tatkal.Amount paid is Rs1177 which is ofcouse reflecting in the booking confirmation letter.But the e ticket for the same showing the fare of Rs 1116 + service charges as Rs 20+10 & total comes to only 1146.The breakup shown for 1177 is acceptable but it should reflect the same in other records also.Especially during official trips for reimbursement we can’t have different fares.

WILL YOU PLEASE REVIEW

Raviji

Dear Raviji,

Thanks for the appreciation. We are glad that you liked the product.

The E-ticket format is defined according to the Railway and IRCTC regulations and we are not allowed to change the format. IRCTC has instructed us to show the service fee and the total fare on the e-ticket. The transaction fee (paid to the payment gateways to process the transaction) doesn’t figure out on the e-ticket.

I hope this doesn’t disappoint you from using our product again.

Amit

Can you furnish an invoice that shows the full breakup including transaction fee? This can be generated as an email copy along with the confirmation email.

That should take care of any issues with official trip reimbursement.

Suresh, we’ve recently added the ability to generate invoices through your Cleartrip Account. Read about it here

Let me know if it doesn’t work for your purpose.