ICICI verified by Visa

It’s great to hear about the new facility to pay using ICICI debit cards.

One word of warning: ICICI’s verified by Visa does not work with internet banking passwords which have symbols in them. Yes, they are being stupid, especially since their security brochures and mailings constantly say that a password should have numbers, letters and symbols to be safe! This is an issue I have been fighting with ICICI for almost a year.

You should put some sort of warning on before your redirect the user and also to advise your support team, because using a symbol in the password will give the user a generic and useless error: “System exception error”. This error is useless to even ICICI internet banking support personnel.

I for one am not desperate enough to make my password less safe by removing symbols just to be able to use ICICI’s Verified by Visa system to make payments to Cleartrip. I was desperate over a year ago before being able to get a credit card (which is how I know about ICICI’s verified by visa problems). I guess I’m just currently lucky.

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Neerav

Thanks a lot for letting us know Neerav. I’ve linked to your post from the ICICI debit cards announcement. We’ll try to take this up with the bank and get it fixed. We’ll keep you posted if something happens on that front.

PS: I presume you would be opting for ICICI Netbanking to make payments in this case.

You’re welcome.

In my case, since I was able to secure a credit card through ICICI, I use it without the Verified by Visa option— there is a “skip or don’t sign up for Verified by Visa” button for regular credit card users whom HAVEN’T already signed up.

For regular credit card users who use ICICI credit cards AND have signed up for Verified by Visa AND now have a symbol in their password, the only other option is netbanking.

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Neerav